Banqueting Head Waiter

Blue Arrow; Greenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality service provider in the UK seeks a Banqueting Head Waiter to manage the In Room Dining and Events services. The role involves leading and training a team to deliver exceptional service, managing schedules, and maintaining organization and cleanliness in the service area. Candidates should have a hotel school diploma, relevant experience in a five-star setting, and excellent interpersonal skills. This position offers a salary of £32k plus tips, working hours of 5 out of 7 days.

Qualifications

• 5 star hotel experience is preferred.
• Previous experience in a similar role is required.
• Knowledge of food and wine is essential.

Responsibilities

• Manage daily operations of In Room Dining and Events services.
• Direct and allocate tasks to the team.
• Maintain accurate records and manage shifts.
• Ensure high standards of service are delivered.
• Control inventory and manage costs.
• Provide tailored service and guest interactions.

Skills

Excellent interpersonal skills

Leadership

Complaint handling/Problem solving

Training skills

Education

Hotel school diploma or equivalent

Job description

Position - Banqueting Head Waiter

Salary - £32k + tips

Hours - 5/7 days

POSITION OVERVIEW

• Manage the smooth running of the In Room Dining and Events services following the company standards and procedures.
• Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guest's expectations.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

• Ensure that the department is well organised and the required administration is carried out accurately and timely.
• Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business.
• Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems.
• Attend weekly function meetings and daily hotel briefings
• Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
• Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&L.
• Have a high level of presence within the department to lead by example through a 'hands on' approach.
• Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
• Log any guest information accurately,
• Be responsible of back of house and preparations areas to ensure overall cleanliness and pathogenicity organisation at all times through regular monitoring.
• Provide knowledgeable food & drinks advice offering suggestions and recommendations
• Ensure that all billing and cashiering are conducted as per the required CGRect standards
• Aim to achieve Gallup and Engagement targets
• Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach.
• Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
• Work closely with the Events Operations Manager on any specific projects you have been given responsibility for.

QUAIFICATIONS & DESIRABLES

• Hotel school diploma or equivalent
• 5 star hotel experience
• Previous similar experience
• Food and wine knowledge
• Commercial and Business awareness
• Excellent interpersonal skills
• Leadership droom Stones
• Influencing skills
• Training skills
• Complaint handling/Problem solving
• Motivator

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.