Bank Support Worker (Female)

Community Integrated Care; Sunderland; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hourly pay £13.12

No uniform - casual clothes

Pension Scheme

Flexible Working Hours

DBS paid by us

Career progression

Shopping Discounts Scheme

Wellbeing investment

Job summary

Community Integrated Care is seeking two empathetic Bank Support Workers for a Supported Living Service in South Hylton, SR4. You will spend your shifts with the people we support, helping with daily activities and ensuring their safety.

Shifts run 9am–9pm with occasional sleep-ins. You don't need a car; DBS will be paid, and you’ll join a friendly, award-winning charity committed to learning and growth.

Qualifications

• Patience, empathy and sensitivity to others.
• Strong work ethic, reliability and honesty.
• Determination and problem-solving mindset.
• Resilience in demanding supported living environments.

Responsibilities

• Provide support to adults with learning disabilities in their home and community.
• Assist with daily living tasks and mobility assistance as needed.
• Attend training in administering medication, moving and positioning and first aid.
• Spend your shifts with the person you support, building rapport and promoting independence.

Skills

Patience

Empathy

Reliability

Strong work ethic

Honesty

Determination

Problem solving

Resilience

Job description

The opportunity and what makes Community Integrated Care a great place to work

2 Female Bank Support Workers needed for Supported Living Service for adults with Learning Disabilities in South Hylton, SR4.

Shift Times could be in the range from 9am to 9pm (Sleep-In's may be required)

Benefits & USP’s:

• £13.12 per Hour
• Work doing the things you enjoy, meaning work never feels like work
• Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities
• Managed by supportive leaders
• Pension Scheme
• No uniform - we wear our casual clothes
• Flexible Working Hours & Shift patterns
• We will pay for your DBS
• We are based in one location, so no need to be a car driver
• Spend your whole shift with the person you support, making the biggest impact on their lives
• Shopping Discounts Scheme
• Ongoing continued professional development and progression opportunities
• Recommend a Friend Bonus scheme
• Financial Hardship Fund
• Investment in your wellbeing

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

Who you’ll be supporting & more about the role:

A little bit about us.

• We are all different in lots of ways and have different likes and hobbies, our age range is from 33 to 34 years
• We have a range of different mobile needs in our home, one of us needs support using a walking frame. Two of us need some physical assistance to get around when we are in the community. We have different challenges in our lives which include, autism, learning disabilities and mental health.
• We have a strong team of support workers who are all fully trained and familiar with supporting us. Some of the training they have includes, administering medication, moving and positioning and first aid.
• We are proud to be able to help our community and some of us have volunteer work we love to do including working in a charity shop.
• We love a party and going to social events. We enjoy going to concerts and local discos alike.
• We have all different interests. Though we all enjoy music and dancing, local discos and going on local walks and trips to shopping centres.
• We are fun-loving, caring and considerate, and love helping each other around our home. We all have different jobs that we do, including washing the dishes, hoovering, dusting and other household tasks.
• We like our staff team to be cheerful and chatty. We would not like someone loud and bossy, this would tend to make some of us upset.
• There are always at least 2/3 colleagues on shift.
• We like our staff to work mornings and evenings with a mixture of shifts from 9 am to 9 pm, sometimes we may need our support workers to stay back if we are going out late to the pub, social events, concerts, theatre shows etc. We also have a sleepover that is from 9 pm – 9 am the next day

About you:

Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support.People'svalues are important to use, so we look for people with:

• Patience
• Empathy, compassion and sensitivity to others
• A strong work ethic
• Reliability
• Honesty
• Determination
• A problem solver
• Resilience

A Place I belong

Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong.

We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.

We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact [e-mail]

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.