Bank Resident Support Assistant

St Monica Trust; Mooseheart; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Flexible shifts

Competitive hourly rates

Ongoing learning and development

Trust Hub discounts

Stream access to earned pay

Credit Union savings and loans

Subsidised meals, pool and gym access

Wellbeing support and flu vaccinations

Blue Light Card

Refer a Friend bonus

Free uniform and parking

Job summary

St Monica Trust, a Bristol-based charity, is seeking bank staff to provide flexible, person-centred support across our retirement villages. Roles include care, hospitality, housekeeping, gardening, maintenance, and portering, with shifts chosen to fit around your lifestyle.

You'll deliver compassionate service to residents, maintain hygiene and safety standards, assist with room checks and laundry, and help create welcoming lounge spaces for social activities. Training and support are provided.

Qualifications

• Confident with IT and standard office programs (Word, Outlook).
• Understand basic food prep and cleaning techniques.
• Ability to care for older people in a care setting.
• Know health and safety rules.
• Know customer service principles.

Responsibilities

• Deliver holistic, person-centred service to care home residents, addressing hospitality, housekeeping, and catering needs.
• Maintain high hygiene standards per health and safety and policies.
• Ensure room checks, communal room comfort, cleanliness, and laundry sorting.
• Meet residents' unique needs and collaborate with care home teams.
• Prepare lounge areas to function as coffee/bar venues for residents and visitors.

Skills

IT skills

Food prep basics

Cleaning basics

Older people awareness

Health & safety knowledge

Customer service

Education

GCSE or equivalent

Tools

Microsoft 365

Video call apps (Facetime/Zoom)

Job description

Salary: £13.48 per hour Hours: Bank hours. Shift times: 07:30-14:00, 11:00-18:30 or 11:00-19:30

The Role:

At St Monica Trust, we're a Bristol-based charity supporting older people to live fulfilling, independent lives. Our Bank Team provides flexible support across our retirement villages and services, with opportunities in a variety of roles including Care, Hospitality, Housekeeping, Gardening, Maintenance, Portering and more. Bank working gives you the flexibility to choose shifts that fit around your lifestyle, while becoming part of a friendly team and making a real difference to the lives of older people every day.

What You'll Be Doing

• Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents' unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.

About You

We're looking for someone who can demonstrate the following key skills and requirements:

Essential

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles

Desirable

• Level 1 or 2 in Food Hygiene (or equivalent)
• Level 2 in Healthcare Cleaning (or equivalent)
• General level of education (GCSE or equivalent)
• Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
• Working experience in a care setting
• Knowledge of safe moving and handling techniques

Why Join St Monica Trust:

• Flexible shifts to fit around your lifestyle and commitments
• Opportunities across a range of roles and locations
• Be part of a friendly, supportive team
• Gain valuable experience in a trusted local charity
• Make a meaningful difference to older people's lives

In Return You Will Receive:

• Flexible shifts that work around your lifestyle and commitments
• Competitive hourly rates
• Ongoing learning and development opportunities
• Access to employee discounts and savings through our Trust Hub
• Stream, giving access to earned pay and financial wellbeing products
• Credit Union savings and loans
• Subsidised meals, pool and gym access
• Wellbeing support and free flu vaccinations
• Access to purchase a Blue Light Card
• Refer a Friend bonus scheme
• Free uniform and parking (where applicable)
• Be part of a friendly team making a meaningful difference to older people's lives

Additional Information:

• Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.
• Duties must be carried out in compliance with current UK GDPR and with St Monica Trust's Confidentiality and Data Protection Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.