Bank Receptionist

HCRG Care Group; Scunthorpe; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join HCRG Care Group as a Bank Receptionist at The Ironstone Centre in Scunthorpe. This role involves providing administrative support and excellent customer service to patients attending dermatology appointments. You will collaborate with clinical teams to ensure efficient operations and manage various clerical duties.

Benefits

Hourly rate of £12.21

Access to Wagestream for wage tracking

24/7 well-being support services

Membership in professional networks

Supportive work environment with recognition opportunities

Qualifications

• Ability to organise and prioritise workload effectively.
• Experience with EMIS (clinical database) preferred.
• Ability to work independently using own initiative.

Responsibilities

• Meet and greet patients for all dermatology appointments.
• Manage outcome appointments and prepare clinical letters.
• Upload patient feedback and manage cancellation reports.

Skills

Effective communication

Strong administration

IT skills

Interpersonal skills

Customer service orientation

Organisational skills

Ability to handle confidential information

Education

Experience working in a healthcare environment

Previous experience with EMIS

Job description

As a Bank Receptionist, you will provide administrative and hygiene-specific support to The Ironstone Centre in Scunthorpe, as well as delivering excellent customer service to our service users attending dermatology appointments.

Our service offers dermatology and skin cancer care within the Oldham area, functioning as a secondary care provider with a comprehensive range of dermatology-related services.

You will collaborate with our friendly clinical and managerial teams to optimize appointment capacity, monitor appointment timeliness, and perform clerical duties to ensure efficient administrative support.

This role is based at our clinic in Scunthorpe, operating Monday to Saturday from 8am to 6pm.

Main Responsibilities

1. Meet and greet patients for all dermatology appointments.
2. Manage outcome appointments, including typing and sending clinical letters to GP practices and trusts.
3. Prepare and clear clinical rooms and reception areas, including locking equipment and managing patient information.
4. Prepare daily administrative tasks.
5. Upload all documentation from clinics, such as medical photography, paperwork, incoming and processed post.
6. Gather and upload patient feedback online.
7. Manage cancellation reports from confirmation texts.
8. Follow procedures for patients who do not attend appointments.

For a full list of responsibilities, please see the attached job description.

The Ideal Candidate

1. Ability to organise and prioritise workload effectively.
2. Effective communication skills with individuals and groups at all levels.
3. Strong administration and IT skills.
4. Excellent interpersonal skills, both verbal and written, and customer service orientation.
5. Ability to handle confidential and sensitive information responsibly.
6. Previous experience with EMIS (clinical database).
7. Experience working in a healthcare environment.
8. Ability to work independently using own initiative.

For more details, please see the attached job description.

Package Details

As a Bank Receptionist at The Ironstone Centre, benefits include:

• Hourly rate of £12.21 with self-booking shifts.
• Access to Wagestream to track and stream earned wages.
• A focus on high clinical and quality standards.
• Membership in our professional networks for ongoing development.
• 24/7 well-being support services.
• An innovative culture encouraging idea-sharing and participation in national initiatives.
• A supportive work environment with recognition opportunities and engagement events.
• Working for a reputable organization with high CQC ratings.

About Us

We are committed to transforming health and care services. Established in 2006, we are a leading independent provider of community health services across England, focusing on experience, efficiency, and outcomes. We support millions of communities and over half a million individuals annually, guided by our values: we care, we think, we do.

We promote diversity and are an inclusive employer, providing facilities and adjustments to support all applicants.

Interested? We encourage you to apply promptly as roles may close early if highly popular.

Learn more about us at https://www.hcrgcaregroup.com/about-us-2

Additional Details

• Job Category: HCRG - Administrative & Clerical
• Location: The Ironstone Centre, Scunthorpe, UK