Bank Primary Care Coordinator - Walk In Service

NHS National Services Scotland; Creagorry; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Distant Island Allowance

Job summary

NHS Western Isles invites applications for the Bank Primary Care Coordinator Walk In Service in Benbecula. Band 3 salary range £29,103–£31,409 per annum, plus Distant Island Allowance of £1,461 per annum.

Permanent role with walk-in access from 9am to 5:30pm on weekdays, including telephone, Near Me and face-to-face appointments. Role involves coordinating access via GP practices and supporting a clinical team to deliver high-quality patient care.

Qualifications

• Permanent contract with a stable location.
• Walk-in service co-ordination across Western Isles.

Responsibilities

• Coordinate access via nine GP practices and walk-in patients.
• Develop and maintain effective working relationships with GP Practice Representatives and Primary Care colleagues.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Western Isles Walk In Service

Ospadal Uibhist agus Bharraigh, Benbecula

Bank Primary Care Coordinator Walk In Service

Band 3 £29,103 - £31,409 per annum

Plus, Distant Island Allowance £1461 per annum

Permanent

A unique opportunity has arisen for a dynamic individual to work with our innovative and evolving Walk-in Service. The pilot service, developed in response to a request from Scottish Government, sets out a rural proofed model designed to relieve pressure on local GP practices across the Western Isles, improve patient access and enhance the resilience of Primary and Urgent Care services.

The service will initially provide same-day urgent care for temporary residents and visitors across the Western Isles, freeing capacity in the current GP Services for Western Isles residents. This pioneering service will be in Ospadal Uibhist agus Bharraigh OUAB, Benbecula with ready access to onsite diagnostic facilities. The walk-in service team will include Primary Care Coordinators, Advance Clinical Practitioner and GP.

The service will be available weekdays from 9am - 5.30pm, offering telephone, Near Me, (Video conference) and face-to-face appointments at the walk-in service clinical hub. For temporary residents, not located in the Uist area, virtual appointments (telephone or Near Me) will be available, and face-to-face appointment will be arranged (if necessary) in an appropriate location. From November 2026, the service will expand to be available as a walk-in provision for residents of North Uist, Benbecula and Sout Uist, as an alternative to attending their own GP Practice.

You will coordinate the access via nine GP practices and walk-in patients, supporting the clinical team to deliver a consistently high standard of patient care.

You will develop and maintain effective working relationships with GP Practice Representatives and Primary Care colleagues to ensure the patients receive appropriate support throughout their service journey.

NHS Western Isles is legally obliged to ensure all its employees have the right to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

For further information, contact Mrs Michelle Taylor Family Health Services Manager via [e-mail]

The successful applicant will be required to register with the PVG Scheme (Protecting Vulnerable Groups Scheme).

This post is not eligible for relocation expenses.

All NHS Western Isles vacancies appear on the NHS Scotland website: apply.jobs.scot.nhs.uk, along with a job description.

Closing Date 9th October 2026

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