LR259591 - Walk in Service Development Manager

NHS Grampian; Aberdeen City; On-site; GBP 48,000 - 64,000; Full time

Job summary

NHS Grampian is recruiting a WalkIn Service Development Manager to shape and deliver a national pilot programme transforming urgent primary care across Scotland. You will lead service improvement, support staff, and influence delivery models across three Grampian locations.

The role is primarily onsite within WalkIn Centre locations in Aberdeen, with requirements to work evenings, weekends and public holidays. A full, clean driving licence is essential.

Qualifications

• Demonstrated leadership in healthcare or urgent care settings.
• Experience delivering service improvements and operating plans.
• Strong communication and negotiation skills within multidisciplinary teams.
• IM&T literacy and comfort with healthcare information systems.

Responsibilities

• Shape and deliver the national pilot programme for transforming urgent primary care.
• Drive service improvement and support staff across WalkIn Centre locations in Grampian.
• Influence future delivery models and ensure operational processes run smoothly.
• Work onsite predominantly, with flexibility for evenings, weekends and public holidays.
• Join the Senior Manager OnCall rota to respond to adverse events during out-of-hours.

Skills

Leadership

Operational delivery

Communication

Negotiation

IM&T literacy

Healthcare experience

Driving licence

Job description

Walk in Service Development Manager

Join us at an exciting time of change.

The WalkIn Service, hosted by the Out of Hours Primary Care (GMED) team, is recruiting a WalkIn Service Development Manager to help shape and deliver an innovative national pilot programme that is transforming urgent primary care across Scotland.

WalkIn Services give people fast, sameday access to urgent care without needing an appointment. As part of our Senior Management Team, you will play a key role in driving service improvement, supporting staff, and influencing the future delivery model across three locations in Grampian.

This is a fantastic opportunity for someone who is passionate about highquality urgent care, skilled in operational delivery, and ready to step into a leadership role with real impact.

About The Role

Due to the operational and servicecritical nature of this post, the role is expected to be worked primarily onsite. The postholder will regularly be present within WalkIn Centre locations to support staff, oversee operational processes, and respond to emerging service needs.

The postholder will need flexibility to work evenings, weekends and Public Holidays as required. You will also join the Senior Manager OnCall rota (1 in 4 weeks) to respond to adverse events and incidents during the outofhours period.

You should be IM&T literate with excellent communication and negotiation skills, and have previous experience working within a healthcare setting. The role is based in Aberdeen, with travel required across Grampian. Therefore a full, clean driving licence is essential.

Please note this post is currently undergoing job evaluation and the final banding will be confirmed in due course.

Contract: Fixed term for 24 months

Informal enquiries: [e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

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NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.