Bank Physiotherapy Administrator (Ad Hoc Shifts)

Spire Healthcare Group; Ilford; In loco; GBP 14.000 - 19.000; Tempo pieno

Descrizione del lavoro

Spire London East Hospital is seeking a Bank Physiotherapy Administrator to join the physiotherapy team. The role ensures an efficient patient administration service within the Physiotherapy department, supporting outpatient clinics and discharge processes.

The position involves ad hoc shifts with a rota covering days and evenings, and requires strong IT skills, excellent communication, and a patient‑focussed approach within a private hospital setting in east London.

Competenze

• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships.
• Strong focus on delivering and meeting customer expectations.
• Confident telephone manner with a wide range of customers.
• Ability to work effectively as part of a team.
• IT literate and competent in MS Office.

Mansioni

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
• Oversee the accurate completion of all charge sheets within the Physiotherapy department and charging for consumables where appropriate.
• Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.).
• Managing the Patient Discharge process and follow up Patient Satisfaction surveys.
• Provide general administrative support to the Head of Department and Lead Physiotherapists.
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner and maintain accurate records of communications.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise with patients, consultants and clinical teams regarding special requirements.

Conoscenze

Interpersonal communication

Customer focus

Teamwork

IT literacy

MS Office

Pressure management

Strumenti

SAP

Descrizione del lavoro

Spire London East Hospital is seeking a Bank Physiotherapy Administrator to join the physiotherapy team. The role ensures an efficient patient administration service within the Physiotherapy department, supporting outpatient clinics and discharge processes.

The position involves ad hoc shifts with a rota covering days and evenings, and requires strong IT skills, excellent communication, and a patient‑focussed approach within a private hospital setting in east London.