Bank Physio Administrator

Spire Healthcare Group; Ilford; On-site; GBP 14,000 - 19,000; Full time

Job summary

Spire London East Hospital is seeking a Bank Physiotherapy Administrator to join the physiotherapy team. The role ensures an efficient patient administration service within the Physiotherapy department, supporting outpatient clinics and discharge processes.

The position involves ad hoc shifts with a rota covering days and evenings, and requires strong IT skills, excellent communication, and a patient‑focussed approach within a private hospital setting in east London.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships.
• Strong focus on delivering and meeting customer expectations.
• Confident telephone manner with a wide range of customers.
• Ability to work effectively as part of a team.
• IT literate and competent in MS Office.

Responsibilities

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
• Oversee the accurate completion of all charge sheets within the Physiotherapy department and charging for consumables where appropriate.
• Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.).
• Managing the Patient Discharge process and follow up Patient Satisfaction surveys.
• Provide general administrative support to the Head of Department and Lead Physiotherapists.
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner and maintain accurate records of communications.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise with patients, consultants and clinical teams regarding special requirements.

Skills

Interpersonal communication

Customer focus

Teamwork

IT literacy

MS Office

Pressure management

Tools

SAP

Job description

Bank Physiotherapy Administrator

Bank Physiotherapy Administrator | Physiotherapy | Redbridge | Bank, Ad hoc shifts |

Spire London East Hospital are looking for a Bank Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.

Spire London East Hospital is a well- established private hospital delivering comprehensive treatments and care to our patients in east and central London and Essex. We offer fast access to high quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare

Working Hours:

You will work on a rota basis covering days and evenings.

07:30-21:00 Mon-Thurs. 07:30 - 20:00 Friday

Contract Type:

Permanent

Duties and responsibilities

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP)
• Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate
• Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.)
• Managing the Patient Discharge process and follow up Patient Satisfaction surveys
• Provide general administrative support to the Head of Department and Lead Physiotherapists
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
• Maintain departmental electronic and manual filing systems accurately
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests

Who we're looking for

• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organisational skills

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

"Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services."

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications