Bank Physio Administrator

Spire Healthcare Group; Guildford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Weekly pay

Free onsite car park

Spire Pension

Blue Light Card discounts

Free DBS

Full induction and mandatory training

Job summary

Spire St Anthony's Hospital is seeking a Bank Physiotherapy Administrator to support the Physiotherapy department in Sutton. You will ensure efficient patient administration and smooth bookings while coordinating with doctors, consultants and the admin team.

The role offers flexible working with bank shifts, weekly pay, and access to Spire's benefits. Spire Healthcares’s Sutton site provides opportunities for development within a supportive private hospital network.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships.
• Strong customer focus and service orientation.
• Confident telephone manner and communication across levels.
• Team player with IT literacy and MS Office skills.
• Ability to work under pressure and meet deadlines.
• Experience with computerised systems (SAP) is a plus.

Responsibilities

• Provide and maintain an efficient bookings system for all physiotherapy patients using SAP.
• Oversee the accurate completion of charge sheets for outpatients and inpatients.
• Organise and manage outpatient clinics (classes, pre-op assessments).
• Manage Patient Discharge process and follow-up Patient Satisfaction surveys.
• Provide general administrative support to Head of Department and Lead Physiotherapists.
• Process patient referral letters and related documentation with consultants/secretaries.
• Respond to enquiries from patients, public and consultants promptly and professionally.
• Maintain departmental electronic and manual filing systems.
• Liaise with patients/consultants/clinical teams on special requirements.

Skills

Interpersonal skills

Relationship building

Customer focus

Telephone communication

Team player

MS Office proficiency

Organisational skills

Tools

SAP

MS Office

Job description

Bank Physiotherapy Administrator | Physiotherapy | Private Hospital | St Anthony's Hospital | Bank | Flexible Working | Sutton

Spire St Anthony's Hospital are looking for a Bank Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.

Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together. With a completed £27m development investment, we provide very high quality healthcare to patients around Sutton, Epsom, Surrey and South London

Duties and responsibilities

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP)
• Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate
• Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.)
• Managing the Patient Discharge process and follow up Patient Satisfaction surveys
• Provide general administrative support to the Head of Department and Lead Physiotherapists
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
• Maintain departmental electronic and manual filing systems accurately
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests

Who we're looking for

• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organisational skills

Benefits:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
• Wellbeing Centre access via 'Spire for You'
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

Our Values:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number