Bank Physiotherapy Admin - Flexible Hours & Patient Services

Spire Healthcare Group; Guildford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Weekly pay

Free onsite car park

Spire Pension

Blue Light Card discounts

Free DBS

Full induction and mandatory training

Job summary

Spire St Anthony's Hospital is seeking a Bank Physiotherapy Administrator to support the Physiotherapy department in Sutton. You will ensure efficient patient administration and smooth bookings while coordinating with doctors, consultants and the admin team.

The role offers flexible working with bank shifts, weekly pay, and access to Spire's benefits. Spire Healthcares’s Sutton site provides opportunities for development within a supportive private hospital network.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships.
• Strong customer focus and service orientation.
• Confident telephone manner and communication across levels.
• Team player with IT literacy and MS Office skills.
• Ability to work under pressure and meet deadlines.
• Experience with computerised systems (SAP) is a plus.

Responsibilities

• Provide and maintain an efficient bookings system for all physiotherapy patients using SAP.
• Oversee the accurate completion of charge sheets for outpatients and inpatients.
• Organise and manage outpatient clinics (classes, pre-op assessments).
• Manage Patient Discharge process and follow-up Patient Satisfaction surveys.
• Provide general administrative support to Head of Department and Lead Physiotherapists.
• Process patient referral letters and related documentation with consultants/secretaries.
• Respond to enquiries from patients, public and consultants promptly and professionally.
• Maintain departmental electronic and manual filing systems.
• Liaise with patients/consultants/clinical teams on special requirements.

Skills

Interpersonal skills

Relationship building

Customer focus

Telephone communication

Team player

MS Office proficiency

Organisational skills

Tools

SAP

MS Office

Job description

Spire St Anthony's Hospital is seeking a Bank Physiotherapy Administrator to support the Physiotherapy department in Sutton. You will ensure efficient patient administration and smooth bookings while coordinating with doctors, consultants and the admin team.

The role offers flexible working with bank shifts, weekly pay, and access to Spire's benefits. Spire Healthcares’s Sutton site provides opportunities for development within a supportive private hospital network.