Bank Medical Receptionist

The London Clinic; London; On-site; GBP 1,000; Part time

Job summary

The London Clinic is seeking a Bank Medical Receptionist to join the Front of House team on an ad-hoc basis, providing patient care in a fast-paced environment. The role involves managing patient interactions, bookings, and supporting various departments while maintaining a professional atmosphere. Ideal candidates will have previous front-of-house experience, be well-organized, and possess strong communication skills.

Qualifications

• Previous experience in a healthcare or corporate front-of-house role.
• Strong communication and IT skills.
• Ability to work independently or in a team.

Responsibilities

• Welcoming patients and managing check-ins.
• Handling appointment queries and patient records.
• Maintaining a tidy front-of-house environment.

Skills

Communication

IT skills

Organizational skills

Tools

Meditech

OnBase

Job description

We're looking for friendly and professional Bank Medical Receptionists to join our Front of House team on a flexible, as-needed basis.

About Us

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care."

Job Profile

In this role, you'll support our patients and consultants by delivering a warm, seamless service across reception, bookings, and cashiering areas. You'll need to be available to pick up regular ad-hoc shifts, including full-day shifts (up to 11 hours), and confident working in a fast-paced, high-end environment.

• Job Title: Bank Medical Receptionist - Front of House
• Job type: Bank/Zero-hours contract (Ad-hoc shifts, typically up to 11 hours per day)
• Pay: £13.70 per hour
  
  

What You'll Be Doing

• Welcoming patients and visitors, managing check-ins, bookings and payments
• Handling phone calls, appointment queries and patient records
• Coordinating with departments to make sure patients are seen smoothly and on time
• Maintaining a professional, tidy front-of-house environment
• Supporting across different reception points and adapting to changing needs
  
  

What We're Looking For

• Previous experience in a receptionist or front-of-house role (healthcare, hospitality or corporate preferred)
• Strong communication and IT skills
• Calm, organised, and patient-focused
• Smart appearance and professional attitude
• Comfortable working independently or as part of a team
• Flexibility to work shifts as needed, including full 11-hour days
  
  

Desirable But Not Essential

• Experience using Meditech, OnBase or other clinical systems
• First aid training or customer service qualifications
• A second language
  
  

If you're passionate about delivering excellent service and thrive in a dynamic environment, we'd love to hear from you.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.