Bank Medical Receptionist

SpaMedica; Epsom; On-site; GBP 26,000 - 32,000; Full time

Job summary

SpaMedica is seeking a Bank Medical Receptionist to greet visitors and callers, register new patients, and handle appointments with careful regard to confidentiality. The role supports NHS cataract services in our clinics across the UK.

Zero-hour contract with a pay rate of £14.19 per hour; typical shift is 7:30am–5:30pm. This position emphasizes patient safety, service quality, and a compassionate care approach within a supportive team.

Qualifications

• Greeting visitors and telephone callers professionally.
• Accurate patient registration and document handling.
• Attention to patient confidentiality and data entry.

Responsibilities

• Greet visitors and callers professionally.
• Register new patients and scan documents into the medical system.
• Arrange appointments while maintaining patient confidentiality.
• Manage reception duties for each clinic shift.
• Perform general admin tasks and provide excellent patient care.

Job description

Role: Bank Medical Receptionist

Bank Hours: Zero Hour Contract.

Salary: £14.19ph

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.

Joining us as a Bank Medical Receptionist you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding’, and we have recently been awarded Investors In People Platinum Accreditation.

Responsibilities

• We need somebody to ensure that all visitors and telephone callers to the practice are greeted professionally
• You will register new patients, scan documents onto our medical system, send letters to patients as necessary & photocopy notes and other information
• You will make appointments for our patient applying your understanding of patient confidentiality & attention to detail
• Managing reception responsibilities for each clinic
• Effective with all administration tasks
• Providing excellent customer care to all our patients

Why work with us?

• Join a team that lives our values of safety, integrity, kindness, and transparency.

• Opportunities to grow, learn new skills, and advance your career.

• Be part of a caring, community-focused team involved in charity work.

Summary of benefits

• £14.19 per hour
• 7.30am - 5.30pm shift

Join SpaMedica

Where our values guide everything we do, and you can make a life‑changing difference every day. Be part of a team that puts patients at the heart of everything we do.

Important Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity

SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Our Commitment

Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Disability Confidence

We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.

For more about us, visit SpaMedica