Bank level 3 Single Point of Access Administrative Assistant (Night)

NHS Jobs; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Birmingham Community Healthcare NHS foundation Trust requires a Bank level 3 Single Point of Access Administrative Assistant (Night) to process referrals in Rio and support clinical diaries. You will answer the SPoA line, capture messages, and redirect details to the appropriate teams, while maintaining high standards of confidentiality.

The role involves using NHS systems, MS Office, and VOIP, managing post, supporting meetings, and contributing to audits and routine data reporting.

Responsibilities

• Handle and accurately input referrals into the Rio patient record system.
• Answer the Single Point of Access telephone line, take messages and referral details and redirect calls appropriately.
• Maintain accurate records of messages and information received.
• Plan and prioritise daily workloads using initiative and working without direct supervision where required.
• Use NHS computer systems, including Rio, alongside Microsoft Office applications, databases and the VOIP telephone system.
• Manage incoming and outgoing post, including confidential information, and redirect correspondence where appropriate.
• Provide administrative support for meetings, including preparing papers, taking minutes and transcribing information where required.
• Support auditing, analysis and regular reporting of data to assist decision-making.
• Escalate non-clinical issues and risks in a timely manner.
• Review administrative procedures and support the implementation of appropriate improvements.
• Order and maintain stock in line with relevant financial controls.
• Maintain confidentiality and handle personal and sensitive information securely.
• Work flexibly and contribute effectively as part of the Single Point of Access team.

Job description

Bank level 3 Single Point of Access Administrative Assistant (Night)

Handle and accurately input referrals into the Rio patient record system and support the management of clinical diaries. Answer the Single Point of Access telephone line, take messages and referral details and redirect calls appropriately. Maintain accurate records of messages and information received. Communicate professionally and sensitively with patients, carers, families, staff, visitors and external agencies. Plan and prioritise daily workloads using initiative and working without direct supervision where required. Use NHS computer systems, including Rio, alongside Microsoft Office applications, databases and the VOIP telephone system. Manage incoming and outgoing post, including confidential information, and redirect correspondence where appropriate. Provide administrative support for meetings, including preparing papers, taking minutes and transcribing information where required. Support auditing, analysis and regular reporting of data to assist decision-making. Escalate non-clinical issues and risks in a timely manner. Review administrative procedures and support the implementation of appropriate improvements. Order and maintain stock in line with relevant financial controls. Maintain confidentiality and handle personal and sensitive information securely. Work flexibly and contribute effectively as part of the Single Point of Access team.

Birmingham Community Healthcare NHS foundation Trust