Bank level 3 Single Point of Access Administrative Assistant (Night)

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Birmingham Community Health Care NHS Foundation Trust is seeking a Bank Administrative Assistant to join the SPOA team, based at Priestley Wharf. This zero-hours role provides essential administrative support, answering the SPOA telephone line, logging referrals in Rio, managing diaries and liaising with clinical colleagues.

You will use NHS computer systems and Microsoft applications, handle post, take minutes, and prepare reports while maintaining patient confidentiality and delivering a

Qualifications

• Relevant office or administrative experience.
• Good Microsoft Office skills and excellent communication and organisational abilities.

Responsibilities

• Answer the Single Point of Access telephone line and direct referrals.
• Input referrals onto Rio NHS system accurately.
• Manage clinical diaries and prepare meeting papers.
• Produce reports, take minutes, and order stock while maintaining confidentiality.

Skills

Microsoft Office

Communication

Organisational abilities

Tools

Rio NHS

Job description

An opportunity has arisen to join the Single Point of Access (SPOA) team as a Bank Administrative Assistant, based at Priestley Wharf. This is a Bank Level 3, zero-hours position, providing administrative support to help ensure the efficient day-to-day operation of the service. You will provide a professional and responsive service, answering the Single Point of Access telephone line, managing calls and referrals, accurately recording information and directing enquiries to appropriate clinical colleagues where required. The role also involves using NHS computer systems, databases and Microsoft applications alongside a range of general administrative duties., As a Bank Administrative Assistant, you will support the Single Point of Access by handling and inputting referrals onto Rio, managing clinical diaries and acting as a point of contact for telephone and personal enquiries. You will take messages and referral details accurately and redirect calls to the appropriate service or member of staff where necessary. A key part of the role will involve communicating professionally with patients, carers and families, including those who may be distressed, emotional or bereaved. You will be expected to use tact, diplomacy, patience and appropriate customer-care skills when handling sensitive or challenging conversations. You will also undertake a variety of administrative tasks including managing incoming and outgoing post, preparing meeting papers, taking and transcribing minutes, maintaining office systems, processing information, producing reports and ordering stock. The role requires you to work proactively, plan and prioritise your daily workload, meet deadlines and elevate non-clinical issues and risks appropriately.,

• We are looking for someone with relevant office or administrative experience, good Microsoft Office skills and excellent communication and organisational abilities. You will need to be comfortable working on your own initiative, prioritising your workload and meeting deadlines whilst contributing effectively as part of a team. BCHC provide high quality community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in people's homes and in over 200 healthcare settings for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services. One of our key objectives is to be 'a great place to work'enabling everyone within the organisation to be the best that they can be.