Bank GP Receptionist & Administrative Support

Ic24; Waldron; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

NHS Pension Scheme

Free counselling service

Learning & development opportunities

Discount platform access

Blue Light Card discounts

Job summary

Integrated Care 24 (IC24) is seeking a Bank Receptionist/Administrator for Herstmonceux Integrative Health Centre to provide flexible cover. You’ll greet patients, manage appointments and help the team keep patient records accurate while maintaining confidentiality.

The role suits someone with strong customer service and administrative skills, comfortable speaking with diverse groups, and able to adapt to varying workloads. DBS and references are required.

Qualifications

• Experience dealing with the public, both face-to-face and over the telephone.
• Good administrative, office or clerical skills.
• Friendly and approachable, able to communicate with people from diverse backgrounds.
• Able to stay calm and professional when patients are worried or upset.
• Organised and able to manage a varied workload as priorities change.
• Good IT skills and comfortable using email and electronic systems.
• Understand the importance of patient confidentiality and handling sensitive information.

Responsibilities

• Welcoming and supporting our patients as the first point of contact.
• Booking appointments and handling telephone, email and in-person enquiries.
• Processing repeat prescriptions and supporting referrals.
• Keeping electronic patient records accurate and confidential.
• Liaising with hospitals and community services to forward referrals and information.
• Keeping reception, waiting and consulting areas tidy and ready for patients and colleagues.
• Providing flexible bank cover during annual leave, sickness and busy periods.

Skills

Customer service

Administrative skills

Communication

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

Integrated Care 24 (IC24) is seeking a Bank Receptionist/Administrator for Herstmonceux Integrative Health Centre to provide flexible cover. You’ll greet patients, manage appointments and help the team keep patient records accurate while maintaining confidentiality.

The role suits someone with strong customer service and administrative skills, comfortable speaking with diverse groups, and able to adapt to varying workloads. DBS and references are required.