Bank Clinical Co-ordinator

St Margaret's Hospice Care; Taunton; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

NHS pension scheme

Employee Assistance Programme

Blue Light Discount Card

Learning & development opportunities

Free on-site parking

Job summary

St Margaret’s Hospice Care is seeking a Clinical Coordinator in Taunton. Based in our Central Referral Centre, you will be the first point of contact for callers, understanding needs and directing them to the appropriate team.

The role is primarily office-based at the Taunton site with a bank/casual contract and £13.55 per hour. You will handle calls from healthcare professionals, patients, families and carers, documenting information and passing it to duty clinicians.

Qualifications

• Experience of working in a busy office environment.
• Excellent telephone manner and methodical approach.
• Good understanding of confidentiality and data handling.
• Proficiency with computer systems and healthcare software.

Responsibilities

• Be the first point of contact for callers to the hospice.
• Document referrals and pass to duty clinicians.
• Support other teams by liaising with services within the hospice.

Skills

Office experience

Telephone manner

Confidentiality

IT skills

Prioritisation

Job description

Are you an Administrator or Call-Handler looking for your next opportunity?

St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team.

Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.

Role Details

• Location:Taunton, office based
• Contract Type: Bank/Casual
• Hourly Rate: £13.55

What can you expect to be doing?

You will play a critical role in helping to provide the support that patients and families need.

Being a clinical coordinator involves being the primary contact for all callers to our main telephone contact numbers. This can be healthcare professionals making patient referrals which we document and pass onto our duty clinicians, or answering calls from patients, families and carers, liaising with a variety of services within the hospice to pass on this information so that the right service team can follow up.

We provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. We recognise that much of what we deal with on a day to day basis can be emotional and have a strong programme of support in place.

What will you be good at?

We are looking for candidates who:

• Have experience of working in a busy office environment, have an excellent telephone manner and are methodical.
• Are able to relay information accurately from calls both verbally and written.
• Have a good understanding of confidentiality.
• Due to the number of healthcare computer programs we use, are very confident in their computer and IT skills.
• Are flexible and can prioritise workloads. You will be working in a fast-paced environment where you will experience numerous interruptions throughout the working day.

This is a primarily office-based role, so ability to get to the Hospice site is essential.

Our Values

At St Margaret’s Hospice, our values guide everything we do. We are:

• Compassionate:Kindness and care for everyone, every day
• Collaborative:One team, working together for one goal
• Ambitious:Striving for better, now and into the future.

If these values resonate with you, we’d love to hear from you.

Inclusive recruitment

We welcome applicants from all backgrounds and experiences. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.

If you need adjustments during recruitment, please contact [e-mail].

Why join St Margaret’s Hospice?

You won’t just be joining a fantastic team — you’ll become part of a welcoming, community-minded charity making a real difference every day.

We offer a supportive and inclusive working environment alongside a range of benefits including:

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Employee Assistance Programme

Including:

• 24/ 7 GP consultations
• Wellbeing and health support
• Confidential counselling
• Legal, financial and medical advice
• Expert case management support for employees and families

And more…

• Blue Light Discount Card
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities

*Eligibility criteria applies

Closing date:18/09/2026

Unfortunately, we are unable to offer visasponsorshipat this time.

Safer Recruitment

St Margaret's Hospice are committed to safeguarding and promoting the welfare of those who use our services.

As part of our safer recruitment processes, all offers of employment are subject to satisfactory pre-employment checks relevant to the role. These may include verification of identity, right to work,references, DBS,and otherregulatory, fraud prevention,and compliance checks.

The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.