Clinical Coordinator

St. Margaret’s Hospice; Yeovil; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking in Yeovil and TaM

NHS pension continuation

Health Cash Plans

Employee Assistance Programme with 24/

Blue Light Discount Card

Job summary

St Margaret’s Hospice Care is recruiting a Clinical Coordinator to join our Central Referral Centre. You will be the first point of contact for callers, documenting referrals and directing them to the appropriate team as needed.

The role is primarily office-based, with a need to access hospice sites in Taunton or Yeovil. We offer training, a supportive environment, and a strong emphasis on safeguarding and compassionate care.

Qualifications

• Experience of working in a busy office environment.
• Excellent telephone manner and be methodical.
• Good understanding of confidentiality.
• Confident with computer/IT skills due to multiple healthcare software programs.
• Flexible and able to prioritise workloads.

Responsibilities

• Primary contact for all callers to the hospice's main telephone lines, routing healthcare referrals to duty clinicians.
• Answer calls from patients, families and carers, liaising with services to pass on information for follow up.
• Play a critical role in helping to provide the support that patients and families need.
• We provide a comprehensive training programme and induction to ensure you have the necessary skills and knowledge.

Job description

Are you an Administrator or Call-Handler looking for your next opportunity?

St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team.

Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.

Role Details

• Salary:£26,142.53 per annum
• Working Pattern:Full time, 37hours per week
• Contract:Permanent
• Location:Can be based in Taunton or Yeovil

This is a primarily office based role, so ability to get to the Hospice site is essential.

What can you expect to be doing?

You will play a critical role in helping to provide the support that patients and families need.

Being a clinical coordinator involves being the primary contact for all callers to our main telephone contact numbers. This can be healthcare professionals making patient referrals which we document and pass onto our duty clinicians, or answering calls from patients, families and carers, liaising with a variety of services within the hospice to pass on this information so that the right service team can follow up.

We provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. We recognise that much of what we deal with on a day to day basis can be emotional and have a strong programme of support in place.

What will you be good at?

We are looking for candidates who:

• Have experience of working in a busy office environment, have an excellent telephone manner and are methodical.
• Are able to relay information accurately from calls both verbally and written.
• Have a good understanding of confidentiality.
• Due to the number of healthcare computer programs we use, are very confident in their computer and IT skills.
• Are flexible and can prioritise workloads. You will be working in a fast-paced environment where you will experience numerous interruptions throughout the working day.

Our Values

At St Margaret’s Hospice, our values guide everything we do. We are:

• Compassionate:Kindness and care for everyone, every day
• Collaborative:One team, working together for one goal
• Ambitious:Striving for better, now and into the future.

Inclusive recruitment

We are an equal opportunities employer and welcome applications from all sections of the community. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.

If you need adjustments during the recruitment process, please contact [e-mail] or call 01823 774834.

Why join St Margaret’s Hospice?

You won’t just be joining a fantastic team --you’ll become part of a welcoming, community-minded charity making a real difference every day.

We offer a supportive and inclusive working environment alongside a range of benefits including:

Holiday entitlement

• 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
• Ability to buy and sell annual leave

Pension scheme

• NHS pension continuation where applicable*
• 6% employer / 5% employee contribution for non-NHS staff

Additional Benefits

• Life assurance cover (2x salary)*
• Health Cash Plans
• Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
• Blue Light Discount Card
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Opportunities to volunteer and support fundraising initiatives

*Eligibility criteria applies

Want to Apply or Find Out More?

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Colleen Gagg, Community Services Lead, at [e-mail].

We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.

If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date:

30th October 2026

Unfortunately, we are unable to offer visasponsorshipat this time.

Safer Recruitment

St Margaret's Hospice are committed to safeguarding and promoting the welfare of those who use our services.

As part of our safer recruitment processes, all offers of employment are subject to satisfactory pre-employment checks relevant to the role. These may include verification of identity, right to work,references, qualifications,DBS,and otherregulatory, fraud prevention,and compliance checks.

The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.