Bank Clinic Assistant

Beta; West Midlands; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Hourly rate £14.07

Job summary

Newmedica Eye Clinic in Nuneaton seeks a Bank Clinic Assistant. This bank role has variable hours and involves supporting clinical and operational teams, performing diagnostic tests, handling patient appointments and records, and guiding patients through their treatment journey.

You will join a small, friendly team and help clinics run smoothly while upholding high standards of patient care. Strong English, Office 365 skills, and a patient-facing experience are essential; prior knowledge of eye

Qualifications

• Experience of working with patients or in a customer-facing role.
• Knowledge of eye physiology or willingness to learn.
• Administration skills and comfortable with Office 365.
• Excellent written and spoken English.
• Team player with a flexible, proactive approach.

Responsibilities

• Carry out diagnostic testing and manage patient appointments.
• Maintain patient records and explain tests to patients.
• Support clinical and operational teams to run clinics smoothly.
• Uphold high standards of patient care and service.

Skills

Patient-facing experience

Eye physiology knowledge

Administration skills

Office 365 proficiency

Excellent English

Team player

Flexible, proactive learner

Education

Good standard of education

Tools

Office 365

Patient record systems

Diagnostic programmes

Job description

Job summary

We are looking for a new Bank Clinic Assistant to join our team in Nuneaton. As a bank role, the hours will be variable.

Our Clinic Assistants are the face of Newmedica in this role you'll play a vital role in delivering an exceptional experience for every patient who visits our clinic. You'll support both the clinical and operational teams, carrying out diagnostic testing, managing patient appointments and records, and helping patients understand their treatment journey.

Main duties of the job

Working as part of a small, supportive team, you'll help ensure clinics run smoothly and efficiently while maintaining the highest standards of patient care, professionalism and service.

The thought of eye treatment can be a daunting prospect for patients to deal with, so our Clinic Assistants need to be able to put them at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

About us

Newmedica, part of the Specsavers group, is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye treatment to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day Commercial, Courageous, Compassion, Collaborative and Curious.

Job responsibilities

Closing date for applications: 20th October 2026 however, we may close the advert sooner if we get inundated with high-quality applications.

Who are we?

Newmedica, part of the Specsavers group, is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye treatment to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day Commercial, Courageous, Compassion, Collaborative and Curious.

Role Overview

We are looking for a new Bank Clinic Assistant to join our team in Nuneaton. As a bank role, the hours will be variable.

Our Clinic Assistants are the face of Newmedica in this role you'll play a vital role in delivering an exceptional experience for every patient who visits our clinic. You'll support both the clinical and operational teams, carrying out diagnostic testing, managing patient appointments and records, and helping patients understand their treatment journey.

Working as part of a small, supportive team, you'll help ensure clinics run smoothly and efficiently while maintaining the highest standards of patient care, professionalism and service.

The thought of eye treatment can be a daunting prospect for patients to deal with, so our Clinic Assistants need to be able to put them at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

What Skills and Experience Do I Need?

• Previous knowledge of working with patients or in a customer facing role
• Knowledge of eye physiology and treatment, or a keen interest to build knowledge in this area
• Administration skills
• A competent user of all Office 365 programmes and comfortable working on new systems such as patient record systems or diagnostic programmes
• An excellent grasp of the English language, both verbally and in written format
• A good team player happy to jump in and support others when required
• A flexible, proactive approach with the willingness to learn

What we're offering

• An hourly rate of £14.07
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.

Person Specification

Qualifications

Essential

• Good standard of education

Experience

Essential

• Previous experience of working with patients or in a customer facing role

Knowledge and skills

Essential

• Knowledge of eye physiology and treatment, or a keen interest to build knowledge in this area
• Administration skills
• A competent user of all Office 365 programmes and comfortable working on new systems such as patient record systems or diagnostic programmes
• An excellent grasp of the English language, both verbally and in written format
• A good team player happy to jump in and support others when required
• A flexible, proactive approach with the willingness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: New Medical Systems Ltd

Address: Newmedica Eye Clinic
GP Lead Health Centre
Ramsden Avenue, Camp Hill
Nuneaton
CV10 9EB
United Kingdom

Employer's website