Bank Clinic Assistant

Newmedica; West Midlands; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Hourly rate £14.07

Learning tools and courses

Friendly multi-disciplinary team

Job summary

Newmedica, part of the Specsavers group, is seeking a Bank Clinic Assistant to join our clinic in Nuneaton. You will support both clinical and operational teams, carry out diagnostic tests, manage patient appointments and records, and help patients understand their treatment journey.

As a Bank Clinic Assistant, you will be part of a small, supportive team, ensuring clinics run smoothly and maintaining high standards of patient care and professionalism.

Qualifications

• Experience in a patient-facing role or similar setting.
• Knowledge of eye physiology or a keen willingness to learn.
• Strong administrative skills and attention to detail.
• Proficient with Office 365 and comfortable using new systems such as patient records or diagnostic software.
• Excellent spoken and written English.
• Able to work well in a collaborative team and adapt to changing needs.

Responsibilities

• Perform diagnostic tests and assist in the clinic as required.
• Manage patient appointments and maintain accurate records.
• Explain treatment steps to patients to help them understand their care journey.

Skills

Patient-facing experience

Eye physiology knowledge or interest

Administration skills

Office 365 proficiency

Familiar with patient records systems

Excellent English

Team player with flexible attitude

Tools

Office 365

Job description

Newmedica, part of the Specsavers group, is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye treatment to change lives through better sight and eye health.

Who are we?

We're proud to have been certified as a Great Place to Work for the third year running and listed among the UK's top 30 Best Workplaces for 2026 -recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day - Commercial, Courageous, Compassion, Collaborative and Curious.

Role Overview

We are looking for a new Bank Clinic Assistant to join our team in Nuneaton. As a bank role, the hours will be variable.

Our Clinic Assistants are the face of Newmedica - in this role you'll play a vital role in delivering an exceptional experience for every patient who visits our clinic. You'll support both the clinical and operational teams, carrying out diagnostic testing, managing patient appointments and records, and helping patients understand their treatment journey.

Working as part of a small, supportive team, you'll help ensure clinics run smoothly and efficiently while maintaining the highest standards of patient care, professionalism and service.

The thought of eye treatment can be a daunting prospect for patients to deal with, so our Clinic Assistants need to be able to put them at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

What Skills and Experience Do I Need?

• Previous knowledge of working with patients or in a customer facing role
• Knowledge of eye physiology and treatment, or a keen interest to build knowledge in this area
• Administration skills
• A competent user of all Office 365 programmes and comfortable working on new systems such as patient record systems or diagnostic programmes
• An excellent grasp of the English language, both verbally and in written format
• A good team player - happy to jump in and support others when required
• A flexible, proactive approach with the willingness to learn

What we're offering

• An hourly rate of £14.07
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.