Bank Support Assistant

Sanctuary Group; Hanley; On-site; GBP 15,000 - 21,000; Part time

Job summary

Sanctuary Group is seeking a Bank Support Assistant to join our community mental health service in Dodworth, Barnsley. You will help customers build confidence and independence, delivering practical support and promoting social inclusion while working with partner agencies to advocate for individuals.

The role emphasizes person-centered care, accurate record-keeping, and safeguarding. We offer flexible, on-site shifts and a supportive team culture within a not-for-profit housing and care context.

Qualifications

• Experience in health and social care is preferred.
• Ability to keep accurate records and share information clearly with the team.
• Excellent communication skills with customers, families and agencies.
• Works well as part of a team and demonstrates a positive, accepting approach.
• Willingness to work towards NVQ Level 2 in Health & Social Care.

Responsibilities

• Support customers with mental health needs to build confidence and reach their potential.
• Provide a hands-on, high-quality support service.
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers develop resilience and self-esteem.
• Work with agencies on behalf of customers, advocating where needed.
• Maintain a safe environment and follow relevant regulations and practices.

Skills

Caring and approachable

Accurate record-keeping

Strong communication

Team player

Positive and accepting attitude

NVQ Level 2 in Health and Social Care

Microsoft Office & IT skills

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

Bank Support Assistant

6 High Street, Dodworth, Barnsley, S75 3RF

£13.15 per hour

Hours as and when required

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Support Assistant to our vibrant mental health service at 6 High Street, Dodworth, Barnsley, S75 3RF.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers with mental health needs to build confidence and reach their potential
• Provide a hands‑on, high‑quality support service
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers develop resilience and self‑esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices

Your skills

• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.