Bank Administrator

The Methodist Church in Britain; United Kingdom; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive hourly pay

Accrued paid annual leave

Internal training and development

Employee assistance programme

Friendly and vibrant working enviro n-

Job summary

Oak Tree Health Centre is seeking a bank bank receptionist and administrator to support patient queries, appointment management and signposting within a friendly primary care team. The role offers flexible, no-set hours and requires reception or customer care experience, along with solid basic IT skills and a commitment to confidentiality.

You will liaise with clinicians and staff to maintain patient records, process prescriptions, and handle routine administrative tasks.

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication.
• Basic PC skills in Word, Excel and email.
• Maintaining confidentiality and data security.

Responsibilities

• Respond to patient queries and liaise with the primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records and ensure confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests and use information systems to support workflow.
• Support efficient workflow through use of other systems.

Skills

Reception experience

Excellent communication

Basic PC skills

Confidentiality & data security

Job description

This bank receptionist and administrator post sits at Oak Tree Health Centre, run by Operose Health for local primary care. The work centres on answering patient queries, managing appointment requests, signposting patients to services and coding clinical correspondence. It is a bank post with no set hours. Reception or customer care experience is essential, and NHS experience is welcome but not required.

What the job involves

• Respond to patient queries and liaise with the wider primary care team
• Manage appointment requests
• Signpost patients to the organisation's range of services
• Maintain patient records and confidentiality
• Email, scan and code clinical correspondence
• Process prescription requests
• Use other information systems to support efficient workflow

Experience

• Reception or customer care experience

Skills & knowledge

• Excellent spoken and written communication
• Basic PC skills in Word, Excel and email
• Working within processes and procedures
• Maintaining confidentiality and data security

Nice to have

• Previous experience of working in the NHS

What’s offered

• Competitive hourly pay
• Accrued paid annual leave
• Access to internal training and development
• Employee assistance programme (EAP We Care)
• Friendly and vibrant working environment