BANK ADMIN ASSISTANT

Cinnamon Care Collection; Netley; On-site; GBP 12,000 - 18,000; Part time

Job summary

Cinnamon Care Collection’s Netley Court is seeking a part-time Administration Assistant/Receptionist to cover annual leave and sickness, serving as the first point of contact at the home. You will handle reception, IT tasks, HR admin, recruitment support, and basic financial aspects of the role, with duties assigned on an as-needed basis and rosters provided in advance.

The role emphasizes a professional telephone manner, strong English, neat presentation, and ability to work closely with the

Qualifications

• Excellent customer service and IT literacy are required.
• Experience handling telephone calls and reception duties.
• Good communication and written English skills.
• Attention to detail and ability to cover HR-related admin tasks.
• As-needed shift cover with advance rostering.

Responsibilities

• Welcome visitors and manage reception duties.
• Answer calls and route messages to staff.
• Provide HR related admin support to Home Administrator daily.
• Assist with recruitment tasks and document verification.
• Coordinate internal meetings and staff meal process.
• Maintain tidiness of reception area and liaise with housekeeping.
• Respond to emergencies as requested.

Skills

Customer service

IT literacy

Telephone experience

Telephone manner

General administration

Communication skills

Professional presentation

Job description

A Top 20 Care Home Group 2026!

Awarded ‘One of the UK’s Best Companies To Work For’

Please note, we are unable to offer sponsorship for this role.

Netley Court is a beautiful purpose-built 65 bedded residential care home set in the heart of the village of Netley Abbey caring for dementia and residential residents.

Bank Admin Assistant

• Part Time
• Netley, UK
• Posted 2 months ago
• 12.8812.88 GBP / Year

We are looking for an Administration Assistant/Receptionist to work on an ‘as and when’ basis to cover annual leave and ad hoc sickness. Rotas are worked out in advance so you will be given notice of the days/weeks to be worked.

As the Administration Assistant/Receptionist you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator’s absence.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English