ADMINISTRATION ASSISTANT

Cinnamon Care Collection; Swanley; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Paid Breaks

Uniforms

Staff Meals

Nest Pension

Employee Assistance Programme

Care Workers Charity

Cycle Scheme

Eye Care

Refer a Friend Scheme

Reward Vouchers

Quarterly & Annual Company Recognition

Job summary

Emerson Grange, part of Cinnamon Care Collection in Swanley, seeks an Administration Assistant to be the first point of contact at the home. Full-time role, 42 hours per week, with shifts 8am–8pm on a rotating pattern including Bank Holidays. Good IT skills and attention to detail are essential.

You will assist with HR-related administration and have a knowledge of financial aspects to cover the Administrator’s absence. Benefits include pension, staff meals, and more.

Qualifications

• Excellent customer service and IT literacy are essential.
• You will support reception and HR-related administration.
• Strong communication skills and attention to detail are required.

Responsibilities

• Greet visitors professionally and manage the reception area.
• Answer calls and direct enquiries to appropriate staff.
• Provide HR-related admin support and assist the Home Administrator.

Skills

IT literacy

Attention to detail

Customer service

Telephone etiquette

General administration

Communication skills

Tools

Microsoft Office

Job description

A Top 20 Care Home Group 2026!

Awarded One Of The ‘UK’s Best Companies To Work For’

Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support.

Administration Assistant

• Full Time
• Swanley, UK
• Posted 6 days ago
• 13.4713.47 GBP / Year

Administration Assistant

£13.47 Per Hour Plus Company Benefits

Full Time – 42 hours per week

A Top 20 Care Home Group 2026!

Awarded One Of The ‘UK’s Best Companies To Work For’

Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support.

We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home.

This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days, which includes Bank Holiday shifts as part of the team rota.

Your shifts will be between the hours of 8am – 8pm working the following patterns,

• Rota: Week 1
• Mon 8am-8pm, Tue 8am-8pm, Sat 8am-8pm, Sun 8am-8pm
• Rota: Week 2
• Wed 8am-8pm, Thu 8am-8pm, Fri 8am-8pm

In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator’s absence.

Our team member benefits include: *Paid Breaks *Uniforms *Staff Meals *Nest Pension *Employee Assistance Programme *Care Workers Charity *‘Spice of Life’ – Discount Retail Scheme *Cycle Scheme *Eye Care *Refer a Friend Scheme *Reward Vouchers *Quarterly & Annual Company Recognition Awards

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English

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