Care Home Admin

Gold Care Homes; Southall; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28k+ per annum

Employee of the Month

Long service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Norwood Green Care Home is seeking an experienced administrator to join our team, working up to 40 hours per week. The home sits in a peaceful setting with 92 bedrooms, gardens, and social lounges, offering personalised care and daily activities.

You will cover reception, payroll-related tasks, invoicing, record-keeping, and meetings coordination, while supporting the Home Manager and Deputy Manager with diaries and meetings.

Qualifications

• Experience in administrative roles in a care home or similar environment.
• Strong IT skills and ability to handle confidential information.
• Excellent organisational and time-management skills.

Responsibilities

• Handle general reception duties and greet visitors.
• Take calls, transfer to departments, and manage diary for meetings.
• Prepare timesheets, payroll summaries, and maintain records.
• Support recruitment, maintain residents’ and invoices records.
• Process invoices and liaise with suppliers and Head Office.
• Provide monthly invoicing information to Head Office.
• Maintain confidentiality and professional communication.
• Attend training and ensure customer service standards.

Skills

Reception duties

Payroll support

Diary management

Record keeping

Minute taking

Customer service

Invoicing

Data entry

Tools

Microsoft Office

Job description

About Our Home:

Nestled in a peaceful residential setting, Norwood Green Care Home features 92 comfortable bedrooms, beautiful gardens and a social lounges. Our personalised care plans, excellent facilities, daily activities, and nutritious meals provide everything you need for a fulfilling life.

We are looking for an experienced administrator to join our team, working up to 40 hours per week.

What you will be doing!

• General reception duties, taking calls, transferring to departments, greeting visitors
• Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
• To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
• To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
• To coordinate the duty rota, liaise with Bank and Agency staff when required.
• To sort and distribute mail accordingly throughout the Home.
• You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
• Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments.
• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
• Prepare and submit data relating to petty cash and wages totals-monthly
• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
• Attend training courses and sessions as required.
• Maintain client, staff and business confidentiality at all times.
• Prepare and maintain stationary orders, stock and records.
• To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
• To ensure all internal and external customer interactions are met with a welcoming and professional manner.

Benefits:

• Salary from £28,000 per annum
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend