Band 6 Overseas and Private Patient Manager

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 40,000 - 48,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust seeks an Overseas and Private Patient Manager to lead the Overseas and Private Patient Team, identify chargeable patients, and ensure accurate billing across Trust sites.

You will interpret overseas visitor regulations, advise colleagues, work with Credit Control to recover income, and deliver specialist training while maintaining empathetic patient conversations.

Qualifications

• Essential: Degree in a finance or business discipline, or equivalent experience.
• Essential: GCSE level in English and Maths (A-C).
• Evidence of further professional development via NHSI training or equivalent postgraduate learning.

Responsibilities

• Lead the Overseas and Private Patient Team and coordinate workloads.
• Identify chargeable patients and ensure accurate billing across Trust sites.
• Advise clinical and non-clinical colleagues on overseas patient regulations and chargeable status.
• Collaborate with Credit Control to support timely income recovery and ensure EHIC claims are accurate.

Skills

Leadership

Communication

Influencing skills

Empathy

Problem solving

Numeracy

Education

Degree in finance or business

GCSE English & Maths

NHSI training / professional development

Tools

Microsoft Word

Outlook

Excel

Job description

Job Summary

Are you a confident leader with specialist knowledge of overseas patient charging regulations? We are seeking an Overseas and Private Patient Manager to lead our team and ensure chargeable patients are identified, supported and billed accurately across our Trust sites. As the Trust's lead for overseas visitor legislation, you will interpret complex regulations and national guidance, make robust decisions on chargeable status and advise clinical and non-clinical colleagues. You will manage private patient arrangements, work closely with Credit Control to support timely income recovery, and ensure invoices, records and eligible EHIC claims are accurate and complete. You will manage, motivate and develop the Overseas and Private Patient Team, coordinate workloads, monitor performance and deliver specialist training across the organisation. The role involves sensitive conversations with patients and families, requiring empathy, professionalism and sound judgement. You will need management or supervisory experience, excellent communication and influencing skills, and be educated to degree level, or equivalent experience. Experience within an overseas or private patient team and using hospital administration systems would be advantageous. This is an office-based job due to the role being patient facing. It is expected that the successful candidate will spend most of their time either based at the Queen Elizabeth Hospital or Birmingham Heartlands Hospital.

Job Summary

Are you a confident leader with specialist knowledge of overseas patient charging regulations? We are seeking an Overseas and Private Patient Manager to lead our team and ensure chargeable patients are identified, supported and billed accurately across our Trust sites. As the Trust's lead for overseas visitor legislation, you will interpret complex regulations and national guidance, make robust decisions on chargeable status and advise clinical and non-clinical colleagues. You will manage private patient arrangements, work closely with Credit Control to support timely income recovery, and ensure invoices, records and eligible EHIC claims are accurate and complete. You will manage, motivate and develop the Overseas and Private Patient Team, coordinate workloads, monitor performance and deliver specialist training across the organisation. The role involves sensitive conversations with patients and families, requiring empathy, professionalism and sound judgement. You will need management or supervisory experience, excellent communication and influencing skills, and be educated to degree level, or equivalent experience. Experience within an overseas or private patient team and using hospital administration systems would be advantageous. This is an office-based job due to the role being patient facing. It is expected that the successful candidate will spend most of their time either based at the Queen Elizabeth Hospital or Birmingham Heartlands Hospital.

Main Duties, Tasks & Skills Required

Please refer to the attached job description for a comprehensive list of duties and responsibilities.

For further information, please contact [e-mail]

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

Person specification

Qualifications

Essential

• Degree in a finance or business discipline, or equivalent experience.
• GCSE level or equivalent in English and Maths, grades A-C.
• Evidence of further professional development gained through extensive on-the-job experience and specialist NHSI training courses, or equivalent postgraduate-level learning.

Experience

Essential

• In-depth knowledge of regulations, guidance and legislation relating to overseas patients.
• Staff management or supervisory experience.
• Experience applying regulations, legislation and guidance to real-life situations and determining the correct course of action.
• Complex problem-solving experience.
• Experience dealing with members of the public in contentious situations.
• Extensive debt collection experience.
• IT literate, with in-depth knowledge of Microsoft Word, Outlook and Excel.

Desirable

• Experience using hospital administration systems.
• Experience working within an overseas or private patient team.

Additional Criteria

Essential

• Well-developed leadership and coaching skills.
• Ability to manage, motivate and develop a team.
• Ability to communicate complex information to senior managers and clinicians to initiate change.
• Excellent communication and influencing skills.
• Excellent organisation and coordination skills.
• Highly developed interpersonal skills, including the ability to empathise with vulnerable or distressed patients and families.
• Highly numerate.
• Occasional travel between Trust sites is required; own transport is not necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For Help With Your Application, Contact

Simon Evans

[e-mail]

01213717405

Pay scheme

Agenda for Change

Band

Band 6

Salary

£39959.00 to £48117.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304-9018970

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Attachments

Job Description JD PS.pdf – 455KB Opens in a new window