Band 4 Medical Secretary Supervisor - Infectious Diseases

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an experienced Band 4 Medical Secretary to deliver a confidential secretarial service within the Infectious Diseases Department. You will support consultants and the MDT by managing clinics, processing referrals, preparing clinical correspondence, and maintaining patient records.

The role requires excellent organisation, communication and IT skills, with the ability to prioritise and maintain confidentiality.

Qualifications

• Previous secretarial or administrative experience within NHS/healthcare setting.
• Knowledge of patient administration systems and medical terminology is desirable.

Responsibilities

• Provide confidential secretarial support to consultants and multidisciplinary team.
• Manage clinics and consultants' diaries, process referrals, and prepare clinical correspondence.
• Maintain accurate patient records and arrange appointments/investigations.
• Act as a key point of contact for patients and healthcare professionals.

Skills

Organisational skills

Communication skills

Attention to detail

NHS experience

Clinics management

Referral processing

Tools

Patient administration systems

Medical terminology

IT skills

Job description

We are seeking an experienced and motivated Band 4 Medical Secretary to provide a professional and confidential secretarial service within the Infectious Diseases Department.

The post holder will support consultants and the multidisciplinary team by managing clinics, processing referrals, preparing clinical correspondence, maintaining patient records, arranging appointments and investigations, and acting as a key point of contact for patients and healthcare professionals.

The successful candidate will have excellent organisational, communication, and IT skills, with the ability to manage competing priorities while maintaining accuracy and confidentiality. Previous secretarial or administrative experience within an NHS or healthcare setting, together with knowledge of patient administration systems and medical terminology, is desirable.

This is an excellent opportunity to join a supportive team and contribute to the delivery of high-quality specialist care for patients with infectious diseases, The post holder will provide a professional and confidential medical secretarial service to Consultants and the multidisciplinary team within the Infectious Diseases Department, supporting the delivery of high-quality patient care.

Responsibilities include preparing clinical correspondence, managing consultant diaries and clinics, processing referrals, arranging appointments and investigations, maintaining accurate patient records, and supporting the effective management of patient pathways. The post holder will also act as a key point of contact for patients, GPs, healthcare professionals, and external agencies, responding to enquiries in a professional and timely manner.

Working closely with clinical and administrative colleagues, the Medical Secretary will ensure clinic outcomes, follow-up appointments, and investigations are actioned appropriately, while supporting waiting list management and service performance. The role requires excellent organisational, communication, and IT skills, with the ability to prioritise workloads, maintain confidentiality, and work effectively both independently and as part of a team.

The post holder will adhere to Trust policies, information governance standards, and data protection requirements, while contributing to continuous service improvement and providing cross-cover when required.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.