Band 3 Iv Therapy Admin

University Hospitals Birmingham NHS Foundation Trust; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an organised Administrator to join the Community IV Therapy team. You will be the first point of contact for patients and professionals, coordinating appointments, managing records and supporting clinical staff to deliver high-quality patient care.

The role offers diverse, busy work in a supportive environment with opportunities to develop admin and NHS systems knowledge while upholding Caldicott and GDPR principles.

Qualifications

• Coordinating/service activities and day-to-day operations.
• Preparing meetings, agendas and minutes.
• Managing telephone and email enquiries from patients, carers and professionals.
• Maintaining patient records with confidentiality.
• Supporting clinical staff with administrative processes for safe patient care.
• assisting with data collection, reporting and service monitoring.
• Using Microsoft Office and NHS systems to manage information.
• Contributing to service improvements and efficient processes.
• Updating patients regarding appointments/visits.
• Managing/relaying sensitive information and safeguarding understanding.
• Support with complaints resolution.
• Attend admin and departmental meetings.
• Create documents/letters/spreadsheets and cross-cover across the team.
• Photocopying/scanning and post handling.
• Complete HR paperwork and recruitment processes.
• Maintain confidentiality and GDPR/Caldicott compliance.
• Ensure RTT timeframes are met.

Responsibilities

• None stated beyond listed duties.

Job description

We are seeking a highly motivated, organised Administrator to become an integral part of our supportive and friendly Community IV Therapy team. This is an exciting opportunity to work with skilled community nurses who deliver specialist treatments to vulnerable patients, helping them receive high-quality care whilst remaining in their own homes As first point of contact for patients, carers, healthcare professionals, you will play a key role in ensuring the service runs efficiently. No day is the same, you will have the opportunity to contribute to the coordination and delivery of an innovative community-based service to improve patient outcomes and experience. We are looking for someone with excellent communication skills, attention to detail, and a proactive approach to problem-solving. If you thrive in a busy environment, enjoy working both independently and as part of a team, are passionate about supporting the delivery of excellent patient care, we would love to hear from you The Trust offers a kind supportive environment for you to thrive, develop your skills and achieve your career goals,

• The main duties of the post are varied:
• Coordinating/supporting service activities and day-to-day operations.
• Preparing meetings, agendas and producing accurate minutes.
• Managing telephone and email enquiries from patients/carers/relatives and healthcare professionals.
• Maintaining patient records, ensuring information is recorded accurately and confidentially.
• Supporting clinical staff with administrative processes to enable safe and effective patient care.
• Assisting with data collection, reporting and service monitoring
• Using Microsoft Office applications and NHS systems to manage information and documentation.
• Contributing to service improvements, helping to develop efficient administrative processes.
• Updating patients regarding appointments/visits
• Be able to manage/relay sensitive information
• Demonstrate a good understanding of Safeguarding
• Support with complaint resolution
• Attend admin and departmental meetings
• Create documents/letters/spreadsheets
• To provide cross cover across the administrative team
• Photocopying/scanning
• Open/distribute post
• Complete HR paperwork
• Support Senior clinical team with recruitment processes
• Maintaining confidentiality and upholding Caldicott and GDPR principles
• Ensure patients are booked and reviewed in appropriate time frames in keeping with RTT guidelines
• Responsible for ensuring all mandatory and role specific training is completed within recommended time frames
  The ideal candidate will be a confident communicator with excellent organisational skills, strong IT knowledge, and the ability to prioritise competing demands. Experience within an NHS or healthcare setting would be advantageous, although not essential. Above all, you will be committed to delivering a high-quality service and embodying our Trust values of Kind, Connected and Bold in everything you do
• University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.