Medical Secretary

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of North Midlands NHS Trust is seeking a Medical Secretary to lead an administrative team and provide comprehensive secretarial support to medical and nursing staff within a specialty team. The role involves RTT pathway management, diary control, and patient communications, with supervision of the admin team to ensure efficient service delivery.

Closing date is 25 October 2026. The post will require adherence to the Patient Access Policy and related RTT requirements, and

Qualifications

• GCSE Maths and English required, plus RSA Level 3 Typing or equivalent.
• Secretarial background in a health care setting preferred.
• Experience with Medisec, iPortal and Careflow systems is advantageous.
• Strong communication skills essential for patient contact and team coordination.

Responsibilities

• Supervision of the administration team.
• Provide comprehensive secretarial support to clinical teams.
• Manage RTT pathways and diary duties.
• Act as point of contact for patients via telephone.
• Coordinate with other departments to ensure smooth department operation.
• Lead and support the medical secretarial team as required.

Skills

Secretarial background

Health care environment

Good communication skills

Medisec

iPortal

Careflow

Education

GCSE Maths and English

RSA Level 3 Typing

Tools

Medisec

iPortal

Careflow

Job description

University Hospital of North Midlands NHS Trust

Medical Secretary

The closing date is 25 October 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

The post holder is required to provide comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within a specialty team. The post holder will assist medical and nursing colleagues in the organisation of the specialty team workload, communicating appointment and admission related information to patients/carers. The post holder will be compliant with the Patient Access Policy, RTT Pathways and Divisional requirements in terms of inpatient and outpatient waiting list management. The post holder will be responsible for the supervision of the administration team.

Main duties of the job

• Supervision of the administrative team
• Secretarial support to the clinical teams
• RTT pathway management
• Diary management
• Point of contact for patients via telephone
• Close working with other departments to ensure the smooth running of the department

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Team Leader/ Medical Secretary.

To Lead a team of Medical Secretaries and provide comprehensive secretarial support.

See attached Person Specification and Job Description for further details and above.

Person Specification

Essential Qualifications

• GCSE or Equivalent Maths and English
• RSA Level 3 Typing or equivalent

Knowledge, Skills, Experience

• Secretarial Background
• Previous experience working in a Health Care environment.
• Experience of working with Medisec, iPortal and Careflow systems.
• Good Communication Skills

Personal Qualities

• Able to work on own initiative
• Acts to support and enable effective team work
• Able to lead a small team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust