Band 4 ICT Support Technician

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Birmingham and Solihull Mental Health NHS Foundation Trust seeks an enthusiastic ICT Support Technician for a 12-month fixed term contract. You will join a motivated team, providing essential technical support across Trust services, with responsibilities including hardware installation and maintaining systems. Join us to make a real impact in mental health care.

Qualifications

• Excellent communication and organisational skills.
• Up-to-date knowledge of Microsoft Active Directory and Windows Desktop.
• In-depth knowledge of the MS Office suite.

Responsibilities

• Provide effective technical support for ICT support calls.
• Install end user hardware and software.
• Update technical documentation and asset systems.

Skills

Communication

Organisational skills

Knowledge of Microsoft Active Directory

Knowledge of Microsoft 365

Knowledge of MS Office suite

Job description

ICT Support Technician, Band 4 (Fixed Term - 12 months)

With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.

We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.

This is a 12 month fixed term contract based at out Athena House site in Erdington, Birmingham. The role is Trust wide and you will also be required to travel to other sites.

The post includes the installation of end user hardware and software and the implementation of ICT systems.

The role also requires the timely update of technical documentation and asset systems used within the team.

Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical

Services, at all levels.

You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, as

well as an in depth knowledge of the MS Office suite of products.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further details / informal visits contact: Name: Rizie Qureshi Job title: ICT Service transition team leader Email address: [e-mail] Telephone number: 01213015111