Band 4 ICT Support Technician

NHS; Birmingham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading mental health charity is seeking an ICT Support Technician to provide technical support across multiple sites in Birmingham. This role involves hardware/software installation and ensuring IT system efficiency, with a salary range of £26,530 to £29,114 a year, on a fixed-term contract basis.

Qualifications

• Excellent up to date knowledge of Microsoft Active Directory.
• In-depth knowledge of MS Office suite.
• Experience in dealing with technical and non-technical issues.

Responsibilities

• Installation of end user hardware and software.
• Implementation of ICT systems.
• Timely update of technical documentation and asset systems.

Skills

Communication

Problem-solving

Attention to detail

Customer orientation

Education

5 GCSEs at grade C or above

Significant practical experience of first and second line technical support

Job description

Job summary

ICT Support Technician, Band 4 (Fixed Term - 12 months)

With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.

We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.

This is a 12 month fixed term contract based at out Athena House site in Erdington, Birmingham. The role is Trust wide and you will also be required to travel to other sites.

Main duties of the job

The post includes the installation of end user hardware and software and the implementation of ICT systems.

The role also requires the timely update of technical documentation and asset systems used within the team.

Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts' Corporate and ClinicalServices, at all levels.

You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, aswell as an in depth knowledge of the MS Office suite of products.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-7064843

Job locations

SSL HUB UNIT 7, JUNCTION 6 INDUSTRIAL ESTATE, OFF ELECTRIC AVENUE, ASTON, BIRMINGHAM, B6 7JJ.

JUNCTION 6 INDUSTRIAL ESTATE, OFF ELECTRIC AVENUE, ASTON, BIRMINGHAM, B6 7JJ.

ASTON, BIRMINGHAM,

B6 7JJ

Job description Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Job description Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification Training & Qualifications Essential

• 5 GCSEs at grade C or above
• Significant practical experience of first and second line technical support

Knowledge & Experience Essential

• Excellent up to date knowledge of PC hardware.
• Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
• Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues

Desirable

• Knowledge of LAN / WAN concepts
• Knowledge of internet and intranet concepts

Skills Essential

• Proactive approach to problem solving and able to identify and resolve problems.
• Ability to work to tight deadlines and schedule and prioritise own workload.
• Able to research information using the internet
• Have a customer oriented approach..
• Must have good attention to detail.

Desirable

• Current full driving licence

Person Specification Training & Qualifications Essential

• 5 GCSEs at grade C or above
• Significant practical experience of first and second line technical support

Knowledge & Experience Essential

• Excellent up to date knowledge of PC hardware.
• Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
• Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues

Desirable

• Knowledge of LAN / WAN concepts
• Knowledge of internet and intranet concepts

Skills Essential

• Proactive approach to problem solving and able to identify and resolve problems.
• Ability to work to tight deadlines and schedule and prioritise own workload.
• Able to research information using the internet
• Have a customer oriented approach..
• Must have good attention to detail.

Desirable

• Current full driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

SSL HUB UNIT 7, JUNCTION 6 INDUSTRIAL ESTATE, OFF ELECTRIC AVENUE, ASTON, BIRMINGHAM, B6 7JJ.

JUNCTION 6 INDUSTRIAL ESTATE, OFF ELECTRIC AVENUE, ASTON, BIRMINGHAM, B6 7JJ.

ASTON, BIRMINGHAM,

B6 7JJ

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

SSL HUB UNIT 7, JUNCTION 6 INDUSTRIAL ESTATE, OFF ELECTRIC AVENUE, ASTON, BIRMINGHAM, B6 7JJ.

JUNCTION 6 INDUSTRIAL ESTATE, OFF ELECTRIC AVENUE, ASTON, BIRMINGHAM, B6 7JJ.

ASTON, BIRMINGHAM,

B6 7JJ

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)