Band 4 - Facilities Administrator, Facilities

West Herts Hospitals; Watford; On-site; GBP 30,000 - 33,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is seeking a Band 4 Facilities Administrator in Watford. The role is full-time (37.5 hours weekly) and based at Watford General Hospital, with occasional travel to Hemel Hempstead and St Albans. Driving license is useful.

You will provide admin support for facilities management, manage audit reporting, and handle the facilities inbox, Datix data, and meeting administration. NHS facilities experience and strong MS Office skills are preferred.

Qualifications

• NVQ Level 2 Certificate/Diploma in Administration or equivalent experience.
• Microsoft Office Packages required.
• Experience in customer service and NHS/FACILITIES environment is advantageous.

Responsibilities

• Provide admin support to management and auditing teams.
• Type and send audit reports and compile monthly reports.
• Manage the inbox for facilities queries and allocate tasks.
• Compile Datix data and chase information as needed.
• Organise meetings and take minutes; use Micad for pest control tasks and save catering reports.

Skills

Communication skills

Customer service

MS Office

Minute taking

Policy & procedure knowledge

Education

NVQ Level 2 in Administration

Microsoft Office qualification

Tools

Datix system

Micad system

Job description

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Band 4 - Facilities Administrator, Facilities

Band 4

Main area Facilities Grade Band 4 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week Job ref 360-G-11768-A

Department name West Herts - General Staffing Site Watford General Hospital Town Watford Salary £29,812 - £32,715 pa inc. HCA Salary period Yearly Closing 18/10/2026 23:59

Job overview

To support on the delivery of a comprehensive, professional, and confidential support function in the provision of Facilities management services.

Facilities teams are responsible for providing safe, clean and supporting environment in which clinical services can operate effectively and covers services such as cleaning, catering, waste management, portering, linen and pest control.

The post holder will work alongside Facilities Managers and their team in delivering effective facilities management services. The job is 37.5 hours per week.

The post is based at Watford Hospital but there may occasionally be a requirement to travel to other sites at Hemel Hempstead and St Albans. Driving license is required.

Previous applicants need not apply****** IMPORTANT INFORMATION - PLEASE READ ******

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

Main duties of the job

To provide admin support to the management and auditing team, typing up and sending out audit reports and compiling monthly reports.

Manage the inbox for all facilities related queries responding where possible or allocating to the appropriate person.

Completing, extracting relevant datix data, ensuring the Datix’s are reviewed and compiling relevant reports, and chasing up information.

Organising meetings and taking minutes where applicable.

Using the Micad system to manage pest control and other relevant jobs
Ensuring that all catering reports are saved onto the shared.

Working for our organisation

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Detailed job description and main responsibilities

Key relationships for this role include Head of Facilities, Facilities Managers (all sites), Waste Manager, Catering and Retail Specialist, Facilities Assurance Officer, All Trust personnel linked with facilities related matters.

Contracted Service Providers linked with facilities and facilities management contracts and other external parties relating to facilities management.

Person specification

Education and qualifications

• NVQ Level 2 Certificate/Diploma in Administration or equivalent experience
• Microsoft Office Packages

Knowledge

• Good communication skills with all levels of staff / customers/ suppliers
• Office Procedures
• Competent in the use of Microsoft Windows, Word, Excel, Outlook
• Principles of minute taking at meetings.
• Understanding policy and procedural documentation.

Experience

• Experience in Customer Service
• Experience of working in a re-active and pressurised environment.
• NHS/Facilities knowledge Meeting administration.

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.