Band 3- Receptionist/Administrator, Cardiology

West Herts Hospitals; Watford; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust invites applications for a Band 3 Receptionist/Administrator in Cardiology, based at Watford General Hospital with cross-site duties.

This role provides administrative support to the Consultant Cardiologists and the outpatient booking team, with full-time or part-time options. Strong organisational and communication skills are essential to ensure a smooth patient experience.

Qualifications

• 4 GCSE (C and above) or equivalent
• AMSPAR
• RSA Stage 3 typewriting, word processing (or equivalent)
• Experience in a similar field
• Experience of working in an acute hospital setting
• Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills
• Knowledge of good practice and system of work within administrative field.
• Knowledge of Health and Safety in the Workplace
• Understanding of confidentiality/data protection issues
• Proficient in Word, Excel, Outlook
• Knowledge of NHS policies
• Knowledge of 18 week pathway process.
• Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge
• Knowledge of secretarial or administrative procedures and systems, some non-routine activities

Responsibilities

• Booking of diagnostic appointments
• Managing referrals onto the system
• Managing the phone calls incoming and outgoing
• Managing emails via generic email account
• Able to support the outpatient booking team

Skills

Microsoft Office

PowerPoint

Word

Excel

Outlook

Confidentiality and data protection

Telephone skills

Organisational skills

Education

GCSEs (C+)

AMSPAR

RSA Stage 3 typing/word processing

Tools

NHS software basics

Job description

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Band 3- Receptionist/Administrator, Cardiology

Band 3

Main area Administration Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (30.5 hour contract also available) Job ref 360-A-11680

Department name West Herts - General Staffing Site Watford General Hospital Town Watford Salary £25,760 - £27,476 pa pro rata inc HCA Salary period Yearly Closing 08/10/2026 23:59

Job overview

We are looking to appoint a motivated individual to join our Cardiology diagnostic booking Team currently based at Watford however there will be a requirement to work cross site.

It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.

There is a full time (37.5hr) position as well as a part time (30.5hr) position available.

*Previous applicants need not apply*

Main duties of the job

This role is based at Watford General Hospital / Hemel Hempstead Hospital. The successful candidate will provide administrative support to the Consultant Cardiologists and their team.

There is a full time (37.5hr) position as well as a part time (30.5hr) position available.

Working for our organisation

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Detailed job description and main responsibilities

• Booking of diagnostic appointments
• Managing referrals onto the system
• Managing the phone calls incoming and outcoming
• Managing emails via generic email account
• Able to support the outpatient booking team

Person specification

Education and Qualifications

• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• 4 GCSE (C and above) or equivalent
• AMSPAR
• RSA Stage 3 typewriting, word processing (or equivalent)

Knowledge

• Knowledge of good practice and system of work within administrative field.
• Knowledge of Health and Safety in the Workplace
• Understanding of confidentiality/data protection issues
• Proficient in the use of computer software packages, e.g. Word, Excel, Outlook
• Knowledge of NHS policies
• Knowledge of 18 week pathway process.
• Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge
• Knowledge of secretarial or administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving

Experience

• Previous admin experience.
• Experience in a similar field
• Knowledge of software programs
• Experience of working in an acute hospital setting

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Name Reshma Haria Job title Service Manager Email address [e-mail] Telephone number 07553898066

If you have problems applying, contact

Address West Hertfordshire Hospitals NHS Trust
Recruitment Team
Watford General Hosptial
Vicarage Road
Watford
Hertfordshire
WD18 0HB
Telephone [phone]