Band 3 Patient Pathway Administrator - Chronic Pain

BHR Hospitals; Romford; On-site; GBP 31,000 - 32,000; Full time

Job summary

The Band 3 Patient Pathway Administrator role at Queen's Hospital (Romford) is a full-time, permanent post within the Chronic Pain service. You will provide administrative and clerical support to the Patient Pathway Coordinators, Manager and clinical teams, and handle new appointment bookings.

Responsibilities include scheduling outpatient activity, waiting list management, booking appointments, handling patient queries, and recording activity on PAS systems while liaising with internal

Qualifications

• Proved NHS experience.
• Knowledge of patient referral to treatment times; experience of monitoring pathways.
• Experience supporting administrative and clerical tasks in a clinical setting.

Responsibilities

• Booking appointments, dealing with patient queries, recording and validating activity on PAS systems.
• Providing scheduling support, including outpatient bookings and waiting list management.
• Liaising with Patient Pathway Coordinators, Manager and clinical teams to support the pathway.
• Uploading referrals and ensuring triage and RTT guidance are followed.

Skills

NHS experience

Pathway monitoring

Job description

Band 3 Patient Pathway Administrator - Chronic Pain

Band 3

Main area Anaesthetics Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 162-7964-SURG

Site Queen's Hospital Town Romford Salary £30,630 - £32,346 per annum inclusive Salary period Yearly Closing 04/10/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

You will be responsible for providing administrative and clerical support to the Patient Pathway Coordinators, Patient Pathway Manager and clinical teams within the department as well as having their own worklist to action the new appointment bookings.

In addition they will be expected to be able to provide scheduling support, including the booking of outpatient activity and waiting list management.

Duties will include: booking appointments, dealing with patient queries, recording and validating activity on PAS systems,supporting the PPCs and liaising with internal stakeholders.

Main duties of the job

The Patient Pathway Administrator is responsible for uploading and booking all new patient referrals into the Chronic Pain Service.

You must ensure clinicians undertake triage of all New referrals into the service and be responsible for uploading triaged referrals onto Cerner with the relevant information.

You will be responsible for ensuring all first appointments are booked within the national RTT (referral to treat) NHS guidelines and must ensure they are using the PTL (patient tracking list) to maintain this. You will be responsible for highlighting any capacity issues to the Patient Pathway Manager in a timely manner.

You will also provide administrative and clerical support to the Patient Pathway Coordinators, Patient Pathway Manager and clinical teams.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/ Qualifications

Experience/ Knowledge

• Proved NHS experience
• Knowledge or patient referral to treatment times; experience of monitoring pathways

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process
We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust
BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

Employer certification / accreditation badges

Name Rhianne Burke Job title Patient Pathway Manager Email address [e-mail] Telephone number 01708435000

If you have problems applying, contact

Address Queen's Hospital
Rom Valley Way
Romford
Essex
RM7 0AG
Telephone [phone]

We have a wide range of flexible, temporary and part-time opportunities.