Band 3 Bladder and Bowel Service Clinical Nurse Administrator

NHS Jobs; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

NHS Jobs in London is seeking a Band 3 Bladder and Bowel Service Clinical Nurse Administrator to provide essential administrative support within the clinical team. You will be the frontline contact for patients and healthcare professionals, handling enquiries, coordinating appointments and assisting with clinic sessions across locations.

The role requires strong IT skills, accurate data entry on SystmOne, and a professional approach to safeguarding and safeguarding guidelines.

Responsibilities

• Act as first point of contact for the public and professionals by phone or in person.
• Provide telephonist support and handle general enquiries.
• Administer clerical tasks and data entry for the Bladder and Bowel Service on SystmOne.
• Assist with clinic bookings, home visits and stock control.
• Ensure reports are typed accurately and participate in audits.

Job description

Band 3 Bladder and Bowel Service Clinical Nurse Administrator

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024." As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form. Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit: Skilled Worker visa: Overview - GOV.UK The Clinical Nurse Administrator contributes to the provision of a safe and reliable services by: Acting as a first point of contact for the general public and professionals, either on the phone or in person, including helping people with general enquiries. Acting as a telephonist providing help and support to the caller. Dealing with members of the general public and GPs and also maintain office systems using equipment as listed below. Assisting with the training of new staff members, bank staff and providing administrative support to clinical staff as and when necessary. Using verbal and listening skills required to understand clients with cultural differences, special needs, age related (young or old), and being able to communicate with people who do not have English as their first language. Using empathy towards the clients needs, communicate in sometimes hostile or antagonistic situations, and deal with sensitive issues using tact and diplomacy skills at all times. Providing and receiving complex and sensitive information which requires empathy and reassurance. Providing administrative and clerical support to the Bladder and Bowel Service clinical staff as required. Ensuring reports are typed up accurately and in a timely manner and to participate in audits when necessary. Supporting clinical staff within the Bladder and Bowel service to run clinics sessions at various locations and assist in booking clinics and home visits. Maintaining and monitoring stock as required and use set processes for ordering of goods/supplies. To have the ability to use the E-procurement system and raise any queries/issues when necessary. Maintaining compliance with their mandatory training requirements Identifying areas where improvements in safety or quality can be made Working closely with others to improve services General Administration To undertake tasks in line with the Standard Operating Procedures and ensure they are adhered to at all times. Undertake filing, process correspondence, photocopying, provide statistics and other office tasks for the Bladder and Bowel Service using standard keyboard and computer skills required. To be proficient in the use of a computer, answerphone, and photocopier. Undertake word processing tasks such as letters and memos, reports, notices, and e-mails. Accurately input data for clinical staff on to the information system (Systmone). To be responsible for checking, prioritising, replying and forwarding incoming emails for the Bladder and Bowel Service. To have awareness and understanding of Child protection issues and knowledge of local Child protection guidelines and procedures. To attend mandatory training sessions. Be forthcoming with ideas or initiatives for service improvements and contribute fully to service change.