Band 3 Bladder and Bowel Service Clinical Nurse Administrator

CNWL NHS Foundation Trust; Greater London; On-site; GBP 32,000 - 33,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

CNWL NHS Foundation Trust's Camden Bladder and Bowel Service seeks a Band 3 Clinical Nurse Administrator. You will provide day-to-day admin support across multiple sites in London, including liaising with the public and staff, handling telephone calls and data input using System One.

You will assist with processing new and reassessment forms online for continence products, manage caseloads, and help run clinics and home visits across sites while upholding compassionate, respectful, and

Qualifications

• Clerical and administrative duties across a multi-site service.
• Data entry and record-keeping using System One.
• Telephone handling and customer liaison across the public and staff.
• General office administration and supporting clinical staff.

Responsibilities

• Provide day-to-day administrative support for the Camden Bladder and Bowel Service.
• Assist with processing new and reassessment forms online for continence products.
• Liaise with providers and colleagues by telephone or email.
• Support clinics and home visits across sites and maintain stock and ordering.
• Maintain mandatory training and contribute to service improvements.

Skills

Clerical support

Data entry

Telephone handling

Office administration

Communication

Empathy

Tools

SystmOne

Job description

Band 3 Bladder and Bowel Service Clinical Nurse Administrator

Company:

Company: CNWL NHS Foundation Trust

A Vacancy at Central and North West London NHS Foundation Trust.

The Bladder and Bowel Service is recruiting a Band 3 Clinical Nurse Administrator. The candidate will work as part of a team to provide full clerical and administrative support to the Camden Bladder and Bowel Service within the Trust.

The Camden Bladder and Bowel Service operates from several sites across the London Borough of Camden and the Clinical Nurse Administrator is required to work flexibly across sites and virtually.

Job Summary:

The Clinical Nurse Administrator’s role, has the responsibility for the day-to-day smooth running of the Camden Bladder and Bowel Service, including liaising with the general public and staff, telephone work, office administration, correspondence, computer data input using System One, caseload management, word processing, and online filing.

The Clinical Nurse Administrator supports clinical staff by assisting with processing new and reassessment forms online for the supply of continence products and liaising with the provider by telephone or email as required.

As a Clinic Administrator we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better

We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.

We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

No Smoking Policy

There is a smoke free policy in operation in the Trust and smoking is positively discouraged and is not permitted anywhere within the buildings, on the premises or grounds

Staff Support

The Trust is committed to ensuring that you achieve a good work/life balance, have access to a wide range of support including flexible working options, childcare support and many training and development opportunities.

ImprovingWorkingLives

IWL is an NHS-wide initiative aimed at ensuring staff have good work/life balance, access to training,andsupportfromtheiremployer.TheTrustiscommittedtomaintainingahighstandard ofpracticewithinIWLand,assuch,staffhaveaccesstoawiderangeofflexibleworkingoptions, childcare support, and many training and development opportunities.

Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.

Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:Skilled Worker visa: Overview - GOV.UK

The Clinical Nurse Administrator contributes to the provision of a safe and reliable services by:

Acting as a first point of contact for the general public and professionals, either on the phone or in person, including helping people with general enquiries.

Acting as a telephonist providing help and support to the caller. Dealing with members of the general public and GP’s and also maintain office systems using equipment as listed below.

Assisting with the training of new staff members, bank staff and providing administrative support to clinical staff as and when necessary.

Using verbal and listening skills required to understand clients with cultural differences, special needs, age related (young or old), and being able to communicate with people who do not have English as their first language.

Using empathy towards the clients’ needs, communicate in sometimes hostile or antagonistic situations, and deal with sensitive issues using tact and diplomacy skills at all times. Providing and receiving complex and sensitive information which requires empathy and reassurance.

Providing administrative and clerical support to the Bladder and Bowel Service clinical staff as required.

Ensuring reports are typed up accurately and in a timely manner and to participate in audits when necessary.

Supporting clinical staff within the Bladder and Bowel service to run clinics sessions at various locations and assist in booking clinics and home visits.

Maintaining and monitoring stock as required and use set processes for ordering of goods/supplies. To have the ability to use the E-procurement system and raise any queries/issues when necessary.

Maintaining compliance with their mandatory training requirements

Identifying areas where improvements in safety or quality can be made

Working closely with others to improve services

General Administration

To undertake tasks in line with the Standard Operating Procedures and ensure they are adhered to at all times.

Undertake filing, process correspondence, photocopying, provide statistics and other office tasks for the Bladder and Bowel Service using standard keyboard and computer skills required.

To be proficient in the use of a computer, answerphone, and photocopier.

Undertake word processing tasks such as letters and memos, reports, notices, and e-mails.

Accurately input data for clinical staff on to the information system (Systmone).

To be responsible for checking, prioritising, replying and forwarding incoming emails for the Bladder and Bowel Service.

To have awareness and understanding of Child protection issues and knowledge of local Child protection guidelines and procedures.

To attend mandatory training sessions.

Be forthcoming with ideas or initiatives for service improvements and contribute fully to service change.

Band 3 Bladder and Bowel Service Clinical Nurse Administrator

Company: CNWL NHS Foundation Trust

Salary: £31,554 - £33,270 Pro rata per annum incl. HCAS

Hours: Part-time

Location: london, NW1 0PE

Job type: Contract

Posting date: 23 Oct 2026

Closing date: 22 Nov 2026

This advert closes on Friday 6 Nov 2026

Proud member of the Disability Confident employer scheme