Band 3 Apprentice Ward Clerk – Maternity Services

BHR Hospitals; Romford; Remote; GBP 26,000 - 32,000; Full time

Job summary

BHR Hospitals is advertising for a Band 3 Apprentice Ward Clerk in the Maternity Services department at Romford. The role is a 20-month full-time apprenticeship with a salary of £28,939 per year and involves clerical support to midwifery and medical staff on the ward.

The apprentice will work to maintain high standards of confidentiality and customer care, while completing the Level 2 Customer Service Practitioner apprenticeship alongside duties like admissions processing and data entry in

Qualifications

• Good verbal communication skills and good organisational abilities.

Responsibilities

• Greet women and families in wards or department areas politely and courteously.
• Respond to entry buzzers to maintain security at all times.
• Ensure all admissions documentation is completed accurately and timely.

Skills

Verbal communication

Organisational abilities

Education

General education

Tools

Medway system

Job description

Band 3 Apprentice Ward Clerk – Maternity Services

Band 3

Main area Maternity Grade Band 3 Contract Apprenticeship: 20 months Hours Full time - 37.5 hours per week Job ref 162-8076-WC

Site Maternity Ward Clerks Town Romford Salary £28,939 Per Annum HCA inclusive Salary period Yearly Closing 11/11/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here.

The Maternity department has an exciting opportunity for a band 3 Apprentice Ward Clerk.

The post holder is responsible for providing an efficient and effective clerical support service to midwifery and medical staff at ward level. The postholder will promote and encourage a caring and sympathetic environment for clients, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times. The post holder will need to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

• Be 18 years old or over
• Have the right to work in the UK with a visa that covers the duration of the apprenticeship
• Have been permanently resident in the UK for the past 3 years
• We welcome applications from those with lived experience of the care system.

Main duties of the job

Greeting women and their partners or families to wards or department areas in a polite and courteous manner.

Responding to entry buzzers ensuring security is maintained at all times.

Ensure that the appropriate documentation of all admissions is completed in an accurate and timely manner collating necessary information as appropriate.

To receive clients arriving at the hospital for admission, checking and amending any registration details held on the Patient Administration System (Medway) in order that client and clinical data are accurate at all times.

To be responsible for confirming the client admission on Medway in order that inpatient activity statistics are updated on a regular basis.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Rachna Srivastava, Recruitment Advisor, on 01708 435000 ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details below

Person specification

Education/ Qualifications

• Good general education demonstrating good literacy and numeracy skills

Skills/ Abilities

• Good verbal communication skills and good organisational abilities.

Experience/ Knowledge

• Experience of Medway system or similar.
• Previous experience of working in a healthcare environment.
• Previous clerical position.

Before you apply

We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working

We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks

Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship

In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process

We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion

BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding

BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust

BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

We have a wide range of flexible, temporary and part-time opportunities.