Band 5 Patient Pathway Supervisor

Barking Havering and Redbridge Univ Hospitals NHS Trust; Romford; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Patient Pathway Supervisor role at BHRUT is an exciting opportunity to lead the admin team and support the development and implementation of new processes within the service. You will help maintain efficient clinics and ensure high standards of patient care.

Working closely with the Patient Pathway Manager and Service Manager, you will oversee day‑to‑day operations, supervise the Coordinator and Administrator staff, and monitor performance to deliver timely access and good patient experience.

Qualifications

• Minimum of 5 GCSEs or equivalent.
• NVQ level 3 in Business Administration or Customer Care equivalent.
• Proven NHS experience.
• Setting up and maintaining administrative systems.
• Knowledge of patient referral to treatment times; experience of monitoring patient pathways.

Responsibilities

• Supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs) within the team to ensure high-quality patient experience.
• Maintain comprehensive and efficient Patient Pathway Coordinator and Administrator service to the clinical team.
• Provide a contact point for administrative staff and resolve problems; escalate major issues to the Patient Pathway Manager.

Skills

NHS experience

Admin systems

Patient pathways knowledge

Education

GCSEs

NVQ Level 3 in Business Administration or Customer Care

Job description

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen for a Patient Pathway Supervisor work within an established team to provide administration support for Spec Med team.

We are looking for an organised and motivated individual to support the development and implementation of new processes and procedures within the service.

You will play a key role in maintaining effective audit and supervision over the clinics and admin team, ensuring compliance with standard operating procedures, national requirements and best practice, while contributing to ongoing service improvement.

Working closely with the Patient Pathway manager and Service Manager and General Manager, you will support with Day-to-day operational delivery of the service.

This will involve liaising with colleagues, consultants and other departments within the organisations.

You will have line management responsibility for the admin team; Patient Pathway Coordinator, Patient Pathway Assistant, and Patient Pathway Navigator providing day to day supervision, support and performance management to ensure high standards of service delivery.

This is a fantastic opportunity for someone looking to develop their leadership, management and operational skills within a fast-paced NHS environment, while making a meaningful contribution to workforce delivery and patient care.

Main duties of the job

The Patient Pathway Supervisor’s (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC’s) and Patient Pathway Administrators (PPA’s) within their teams, ensuring high-quality patient experience and assisting service development to maintain this.
To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

All new staff appointed at the Trust are subject to a probationary period.

Education/ Qualifications

• Minimum of 5 GCSEs or equivalent
• NVQ level 3 in Business Administration or Customer Care equivalent

Experience/ Knowledge

• Proven NHS experience
• Setting up and maintaining administrative systems
• Knowledge of patient referral to treatment times; experience of monitoring patient pathways

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process
We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust
BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications.

We have a wide range of flexible, temporary and part-time opportunities.