Band 3 Apprentice Ward Clerk – Maternity Services

Barking Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Barking Havering and Redbridge University Hospitals NHS Trust is advertising a Band 3 Apprentice Ward Clerk in the Maternity Services in Romford. The role combines clerical support to midwifery and medical teams with on-the-job training through the Level 2 Customer Service Practitioner apprenticeship.

You will greet women and families, handle admissions documentation on Medway, check registrations, and support ward operations while maintaining confidentiality and high standards of service.

Qualifications

• Be 18 years old or over
• Have the right to work in the UK with a visa that covers the duration of the apprenticeship
• Have been permanently resident in the UK for the past 3 years
• We welcome applications from those with lived experience of the care system.

Responsibilities

• Greeting women and their partners or families to wards or department areas in a polite and courteous manner.
• Responding to entry buzzers ensuring security is maintained at all times.
• Ensure that the appropriate documentation of all admissions is completed in an accurate and timely manner.
• To receive clients arriving at the hospital for admission, checking and amending any registration details held on the Patient Administration System (Medway).
• To be responsible for confirming the client admission on Medway in order that inpatient activity statistics are updated on a regular basis.

Education

Customer Service Practitioner Level 2 apprenticeship

Job description

Band 3 Apprentice Ward Clerk – Maternity Services

Company: Barking Havering and Redbridge University Hospitals NHS Trust

Salary: £28,939 Per Annum HCA inclusive

Hours: Full-time

Location: Romford, RM7 0AG

Job type: Apprenticeship

Posting date: 2 Nov 2026

Closing date: 2 Dec 2026

A Vacancy at Barking Havering and Redbridge University Hospitals NHS Trust.

The Maternity department has an exciting opportunity for a band 3 Apprentice Ward Clerk.

The post holder is responsible for providing an efficient and effective clerical support service to midwifery and medical staff at ward level. The postholder will promote and encourage a caring and sympathetic environment for clients, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times. The post holder will need to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 18 years old or over

Have the right to work in the UK with a visa that covers the duration of the apprenticeship

Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Greeting women and their partners or families to wards or department areas in a polite and courteous manner.

Responding to entry buzzers ensuring security is maintained at all times.

Ensure that the appropriate documentation of all admissions is completed in an accurate and timely manner collating necessary information as appropriate.

To receive clients arriving at the hospital for admission, checking and amending any registration details held on the Patient Administration System (Medway) in order that client and clinical data are accurate at all times.

To be responsible for confirming the client admission on Medway in order that inpatient activity statistics are updated on a regular basis.

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

This advert closes on Wednesday 11 Nov 2026

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