Band 3 Apprentice Patient Pathway Co-ordinator

BHR Hospitals; Romford; Remote; GBP 26,000 - 32,000; Full time

Job summary

BHR University Hospitals NHS Trust (BHRUT) is offering an Apprentice Patient Pathway Coordinator role in the Gastroenterology Department in Romford. The 20-month apprenticeship runs alongside the Band 3 administrative duties, supporting patient pathways from referral through completion.

The post is full-time, 37.5 hours per week, with a starting salary of £28,939 per annum inclusive. You will manage administrative workload, liaise with patients, carers, clinicians and GPs, and develop IT and

Qualifications

• MS Office, Outlook, Word and Excel proficiency.
• Excellent written and verbal communication skills.
• Competent in using clinical/administrative information systems.
• Experience with electronic patient administration or NHS information systems.
• Knowledge of RTT pathways and NHS access standards.
• Knowledge of Cerner, eRS and related Trust systems.

Responsibilities

• Take administrative ownership of an allocated cohort of Gastroenterology patients and coordinate their progression through referral, outpatient consultation, diagnostic investigations, treatment, follow-up and discharge.
• Proactively monitor patient pathways to identify outstanding appointments, investigations, results, clinical decisions, referrals and follow-up actions.
• Ensure administrative actions from clinical decisions, outpatient consultations and diagnostics are progressed accurately and within timescales.
• Monitor outstanding clinic outcomes, diagnostic requests and referrals, escalating items to prevent delays in patient care.

Skills

MS Office

Communication skills

IT skills

RTT knowledge

Cerner/eRS knowledge

NHS experience

Education

GCSE Level at Grade C/4 or above, including English and Mathematics

Job description

Band 3 Apprentice Patient Pathway Co-ordinator

Band 3

Main area Gastro-enterology Grade Band 3 Contract Apprenticeship: 20 months Hours Full time - 37.5 hours per week (Apprenticeship) Job ref 162-7995-SURG

Site Clinical Diagnostic Unit Town Romford Salary £28,939 per annum inclusive Salary period Yearly Closing 08/11/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen for an enthusiastic and motivated individual to join us as an Apprentice Patient Pathway Coordinator in the Gastroenterology Department at BHRUT.

The Apprentice Patient Pathway Coordinator plays an important role in supporting the effective coordination and administration of Gastroenterology patient pathways. You will manage an allocated administrative workload and support patients to progress through outpatient, diagnostic, treatment and follow-up pathways in a timely and efficient manner. You will also act as a key administrative point of contact for patients, carers, clinicians, GPs and other healthcare professionals.

You will need to have good organisational skills and be able to manage a busy workload and prioritise competing demands. You will also need excellent communication and IT skills and good attention to detail.

Alongside the role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a Business Administration qualification at Level 3 or above, you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK with a visa that covers the duration of the apprenticeship

Have been ordinarily resident in the UK for the past 3 years

Main duties of the job

Take administrative ownership of an allocated cohort of Gastroenterology patients and coordinate their progression through referral, outpatient consultation, diagnostic investigation, treatment, follow-up and discharge.

Proactively monitor patient pathways to identify outstanding appointments, investigations, diagnostic results, clinical decisions, referrals, follow-up actions and other administrative tasks requiring action.

Ensure administrative actions arising from clinical decisions, outpatient consultations and diagnostic investigations are progressed accurately and within appropriate timescales.

Monitor outstanding clinic outcomes, diagnostic requests, referrals, follow-up actions and other administrative tasks arising from clinical decisions, taking appropriate action or escalating unresolved items to prevent avoidable delays in patient care.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/ Qualifications

• Educated to GCSE Level at Grade C/4 or above, including English and Mathematics or willing to complete Functional Skills.

Skills/ Abilities

• Competent in the use of Microsoft Office applications, including Outlook, Word and Excel, and able to learn and use a range of clinical and administrative information systems.
• Excellent written and verbal communication skills, ability to maintain confidentiality and handle sensitive patient and organisational information appropriately.

Experience/ Knowledge

• Experience using electronic patient administration, clinical or information management systems.
• Previous experience working in a hospital, NHS or healthcare environment.
• Knowledge of RTT pathways and patients against NHS access standards.
• Knowledge of Cerner, eRS and other relevant Trust clinical and administrative systems.

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process
We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust
BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

We have a wide range of flexible, temporary and part-time opportunities.