Band 3 Apprentice Patient Pathway Administrator

BHR Hospitals; Romford; Sur place; GBP 31 000 - 32 000; Plein temps

Résumé du poste

BHRUT in Romford is offering a 20-month Band 3 Apprentice Patient Pathway Administrator apprenticeship in the Gastroenterology team. The role coordinates patient pathways from referral through investigation, treatment, follow-up and discharge, and manages waiting lists to support RTT standards.

You will complete the Business Administration Level 3 Apprenticeship alongside your duties, with opportunities to work with consultants, nurses and operations teams to ensure timely, high-quality care.

Qualifications

• GCSEs at Grade C/4 or above, including English and Mathematics or willingness to complete Functional Skills
• Experience using Cerner, eRS or other NHS patient administration systems.

Responsabilités

• Provide day-to-day administrative support to the Gastroenterology service and the Clinical Diagnostic Unit.
• Contribute to Trust KPIs, primarily 18-week RTT targets.
• Validate and monitor RTT standards and ensure timely treatment through tracking of patient pathways.
• Support patient pathways from referral to treatment by data processing and proactive problem solving.

Connaissances

Organisational skills

Communication skills

IT skills

High-volume workload

Formation

GCSEs C/4 or above (English & Maths)

Functional Skills (if required)

Outils

Cerner

eRS

Description du poste

Band 3 Apprentice Patient Pathway Administrator

Band 3

Main area Endoscopy Grade Band 3 Contract Apprenticeship: 20 months Hours Full time - 37.5 hours per week Job ref 162-8075-SURG

Site Clinical Diagnostic Unit Town Romford Salary £30,630 - £32,346 Per Annum HCA inclusive Salary period Yearly Closing 11/11/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our Gastroenterology team as an apprentice patient pathway administrator.

Alongside the job role you will be completing the Business Administration Level 3 Apprenticeship. If you already hold this qualification at Level 3 or above, then you are not eligible to apply.

The ideal candidate will have a background working within the NHS or Healthcare Services and proven experience in a similar role.

This is a key operational role responsible for coordinating patient pathways from referral through investigation, treatment, follow-up and discharge. You will proactively manage waiting lists, support Referral to Treatment (RTT) standards, coordinate outpatient appointments, monitor patient pathways and work closely with consultants, nurses and operational teams to ensure patients receive timely, high-quality care.

A flexible working attitude is desired, along with the ability to work to ever changing demands and priorities. The workload is challenging and varied; therefore you must be able to prioritise your work with minimal supervision, as well as working as part of a team.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over (NOTE: make this 18 or over for clinical vacancies)

Have the right to work in the UK with a Visa that covers the duration of the apprenticeship

Have been ordinarily resident in the UK for the past 3 years

Main duties of the job

Provide day-to-day administrative support to the Gastroenterology service and the Clinical Diagnostic Unit.

Contribute to Trust KPIs, primarily 18-week referral to treatment targets.

Validate and monitor the Trust’s performance against referral to treatment standards. Ensuring patients receive treatment within the required timescales through tracking and auditing of elective care patient pathways.

Support the trust in maintaining and improving patient pathway from referral to treatment by collecting, processing and actively seeking solutions to ensure that each patient is managed throughout their pathway in line with national and local targets.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Rachna Srivastava, Recruitment Advisor, on 01708 435000 ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details below

Person specification

Education/ Qualifications

• GCSEs at Grade C/4 or above, including English and Mathematics or willingness to complete Functional Skills
• Experience using Cerner, eRS or other NHS patient administration systems.

Skills/ Abilities

• Excellent organisational, communication and IT skills, with the ability to manage a high-volume workload, prioritise competing demands and maintain data quality.

Experience/ Knowledge

• Previous experience in an administrative role
• Some knowledge of Referral to Treatment (RTT), patient pathway management and NHS access standards.

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre‑employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre‑employment checks, including identity verification through TrustID and any role‑specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process
We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke‑free Trust
BHRUT is a smoke‑free Trust. All employees are expected to comply with our smoke‑free policy.

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

We have a wide range of flexible, temporary and part-time opportunities.