Band 3 Team Administrator - Learning Disabilities Team - Finch Road

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 3 Team Administrator in the Learning Disabilities Team at Finch Road. The role focuses on providing a comprehensive administration service in a fast-paced environment, handling diary management, word processing, patient info input, and minutes.

Experience in busy office settings and UK health sector is advantageous. We require attention to detail, strong organisational skills, and ability to multi-task; closing date 16

Qualifications

• Experience in a busy and demanding office/customer facing environment.
• Maintaining efficient office systems, including managing effective filing systems
• Managing databases and/or spreadsheets and accurately recording data.
• Planning and organising own workload and of staff within own span of control
• Supporting a multi-disciplinary team.
• Adapt easily to unplanned changes in operational requirements
• Working within health/public sector

Education

GCE/GCSE or equivalent - grades A - C

RSA/OCR stage 3 - NVQ Level 3 in Business Administration or equivalent

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust

Band 3 Team Administrator - Learning Disabilities Team - Finch Road

The closing date is 16 November 2026

To provide a fully comprehensive administration service to the Learning DisabilityTeam. The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

Main duties of the job

Word processing of all forms of correspondence, reports and summaries that are required by the team.

Undertake diary management for LD clinicians and/or managers, as required.

Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.

Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.

Audio transcription of letters/ reports .

Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.

Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.

Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

Qualifications

• GCE/GCSE or equivalent - grades A - C
• RSA/OCR stage 3 - NVQ Level 3 in Business Administration or equivalent.

Experience

• Working in a busy and demanding office/customer facing environment.
• Maintaining efficient office systems, including managing effective filing systems
• Managing databases and/or spreadsheets and accurately recording data.
• Planning and organising own workload and of staff within own span of control
• Supporting a multi-disciplinary team.
• Adapt easily to unplanned changes in operational requirements
• Working within health/public sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£25,760 to £27,476 a yearPer annum, Pro rata