Band 3 Administration Assistant - Bristol

Avon And Wiltshire Mental Health Partnership Nhs Trust; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust seeks an administrator to provide comprehensive administration and secretarial support to the NBT Mental Health Liaison Team within the acute hospital setting.

The role includes meeting visitors, handling enquiries, managing diaries, taking minutes and uploading data into Rio EPR, with a focus on accuracy and confidentiality.

Qualifications

• Proficiency in Microsoft Word and Excel.
• Experience handling front-desk reception and enquiries.
• Ability to manage diaries and coordinate meetings.
• Strong organisational and communication skills.

Responsibilities

• Provide administration and secretarial support to the NBT Mental Health Liaison Team.
• Greet visitors and handle initial enquiries.
• Receive mail, manage diaries, arrange meetings and take minutes.
• Maintain records and data with accuracy and confidentiality.

Skills

Microsoft Word

Excel

Diary management

Reception duties

Tools

Rio EPR system

Job description

The post holder will provide comprehensive administration and secretarial support to the NBT Mental Health Liaison Team, comprised of both NBT and AWP staff, and the NBT wards & departments who come into contact with the service. This will include NBT medical staff, junior medical staff and the system-wide multi-disciplinary team within the acute hospital setting. The post holder will act as one of the first point of contacts for the team, and will include duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls as needed., We are a highly motivated, flexible and multi-skilled team, so there will be an expectation for the post holder to possess these qualities of a high standard. It will be essential that the administrator possesses excellent working knowledge of all Microsoft Office systems including Word and Excel, and be able to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will also aid in the administration of team meetings, receive and open mail and distribute accordingly, and manage telephone contacts in a supportive and empathetic manner. Our administrative team will also exercise judgement when dealing with enquiries, analyse and resolve non-clinical problems including conflicting diary appointments/schedules and meetings, and elevate to our Lead Administrator and Senior staff where required.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes as required and keepappropriate records.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.