Band 3 Clinical Services Administrator - Devizes

Avon And Wiltshire Mental Health Partnership Nhs Trust; Devizes; On-site; GBP 21,000 - 25,000; Full time

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a highly motivated administrator to provide vital support to the Ward Manager and the multidisciplinary team. You will display initiative and judgement, working both independently and as part of the wider team.

You will use Microsoft Office, learn the e-Rostering system and RiO electronic patient record, greet service users and families, handle calls, order supplies, type letters and take minutes at meetings.

Qualifications

• Excellent administrative skills and ability to work independently and as part of a multidisciplinary team.
• Proficiency with Microsoft Office packages and willingness to learn new software.
• Strong communication and organisational abilities.
• Ability to manage changing workloads and maintain accuracy under pressure.

Responsibilities

• Provide administrative support to the Ward Manager and multidisciplinary team.
• Be the first point of contact for the unit, greet service users and visitors, and handle telephone enquiries.
• Order supplies and stationery using NHS and non-stock channels.
• Type letters, produce documents, reports and agendas, including minute-taking at meetings.

Skills

Administrative skills

Microsoft Office

Communication

Teamwork

Organisation

Tools

RiO

e-Rostering system

Microsoft Office

Job description

We are looking for someone who is highly motivated, with excellent administrative skills. This varied and interesting role is providing vital administrative support to the Ward Manager and Multidisciplinary Team. You will demonstrate good initiative and judgement, as you will need to be able to work independently, as well as part of the wider team., To provide comprehensive administration support to the Ward Manager and wider Multidisciplinary Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our e-Rostering system and our electronic patient record system (RiO).

You will be the first point of contact for the unit and duties will include meeting and greeting service users and their families as well as visitors. Dealing with telephone enquiries and liaising with other clinical teams, third sector health care providers and outside agencies.

You will be responsible for ordering supplies and stationery items for the unit. This will include using NHS supplies and non-stock ordering.

You will be required to type letters, produce documents, reports and agendas, including taking minutes at a variety of meetings. Note taking training is provided by AWP.

The role requires the successful candidate to be able to adapt to constant changes in workload priorities.

The unit can be very busy and challenging at times, so you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.