Band 2 Ward Clerk

University Hospitals Birmingham; Sutton Coldfield; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established NHS Foundation Trust is seeking an enthusiastic Ward Clerk for a part-time role at Good Hope Hospital. This position is vital in ensuring smooth operations within the Surgical Assessment Unit, welcoming patients and visitors, and providing essential clerical support to the multidisciplinary team. The ideal candidate will demonstrate excellent communication and organizational skills, with a strong focus on data quality and customer care. Join a supportive environment dedicated to staff wellbeing and professional development, where your contributions will help build healthier lives for the community.

Benefits

Flexible Working

Training and Development Opportunities

Health and Wellbeing Initiatives

Inclusive Work Environment

Qualifications

• Good level of education with GCSE English and Maths A-C.
• Experience in customer service and IT systems usage.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Maintain accurate patient notes and provide admin support.

Skills

Customer Care

Organizational Skills

Communication Skills

Time Management

Problem Solving

Attention to Detail

Education

Good General Education (GCSE English and Maths A-C)

Tools

Oceano PAS

IT Systems

Job description

We have an exciting opportunity for an enthusiastic individual to apply for a part time position (26.25 hours) as a Band 2 Ward Clerk based at Good Hope Hospital. The post will be part of our Patient Administration Team and will be based in the Surgical Assessment Unit.

26.25 hours each week; working 7.5 hours 4 days on, 4 days off - this shift pattern would include weekends and bank holidays.

As a Ward Clerk you are first point of contact and are based on the wards reception desk welcoming patients / visitors onto the ward, answering door buzzers, telephones and any queries that arise from staff or visitors.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, this will include admissions and discharges on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trust's Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard skills with a high level of accuracy and the ability to work individually and as part of a team.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

Person specification

Qualifications

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

Experience

*Experience of dealing with the Public/Customer service experience

*Experience of using IT systems

Additional Criteria

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Ability to travel to multiple sites
• Ability to handle cash & valuables
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

01214249178

Band

Band 2

Contract

Permanent

Working pattern

Part-Time, Flexible Working

Reference number

304-1091537

Job locations

Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR