Receptionist/ Ward Clerk

Birmingham Children's Hospital; Wolverhampton; On-site; GBP 24,000 - 28,000; Part time

Job summary

An established industry player is seeking a dedicated Receptionist/Ward Clerk to join their Perinatal Services team. This part-time position requires flexibility and excellent communication skills, as you will be responsible for managing patient appointments and maintaining confidentiality. You'll work in a supportive environment that values diversity and promotes a healthy work-life balance. If you are passionate about contributing to compassionate care and have a strong administrative background, this opportunity is perfect for you.

Qualifications

• Experience in administration and reception roles is essential.
• Must possess excellent communication skills and IT proficiency.

Responsibilities

• Administer clinic preparation and manage patient information.
• Ensure patient confidentiality and handle sensitive issues.

Skills

Administrative Skills

Communication Skills

IT Proficiency

Confidentiality Management

Education

GCSE 5 or more

Tools

Patient Administration System (PAS)

Job description

Main area Obstetrics Grade Band 2 Contract Permanent: To work Bank Holidays on a rota basis including Christmas and New Year Hours Part time - 18 hours per week (Tuesday 16.00pm - 22.00pm Wednesday 16.00pm - 22.00pm Thursday 16.00pm - 22.00pm) Job ref 225-DIV1-7100768

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site New Cross Hospital Town Wolverhampton Salary £24,169 Pro rata Salary period Yearly Closing 21/05/2025 23:59

Band 2

Job overview

Tuesday 16.00pm - 22.00pm on main reception

Wednesday 16.00pm - 22.00pm on main reception

Thursday 16.00pm - 22.00pm on main reception

We are looking to appoint a Receptionist / Ward Clerk within Perinatal Services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates.

The posts will undertake various clerical / reception and appointment duties in connection with the administration processes within Women and Neonatal services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.

Main duties of the job

This will include working in all locations within Perinatal Services to administer clinic preparation, appointments, updating PAS demographics for all ward transactions (admitting / discharging etc.) filing, appointment booking, CNC, scanning etc. You will be required to work in outpatient reception areas and ward reception areas and must be flexible. It is expected that staff will be able to demonstrate a reasonable level of initiative in organizing their workloads and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

To use a range of IT systems to support the Trust requirements within the Health Record field

Respond in a professional and Courteous manner when dealing with confidential or sensitive issues.

To undertake full receptionist duties, ensuring the service is efficient and Welcoming, maintaining confidentiality at all times.

To be responsible for the security of case notes within the Departments to accurately in-put, up-date and amend all patient related information on to the Patient Administration System (PAS) ensuring that relevant amendments are transferred to patient’s notes as necessary.

To Register, Admit, Transfer, and Discharge patients on (PAS) Patient Administration System.

To make appointments on PAS

To work within identified guidelines with regards to safeguarding. To ensure safeguarding processes are followed in terms of documentation and reporting.

To input data from a variety of sources using a range of identified data systems accurately and timely.

To amalgamate case notes where more than one record exists and to ensure that all Case notes are filed in the recognised format.

To be responsible for the timely processing of all incoming and outgoing mail.

To undertake filing of notes, results and correspondence following Trust and Departmental policies.

To scan skinny files onto IT systems used

To track case notes in and out of your areas of work as per trust policy

To convey appropriate information accurately and timely to a range of Professionals and Disciplines as authorised.

To ensure notifications processed as per departmental policy in a timely and accurate manner.

To attend mandatory sessions and undergo training as deemed appropriate by your line Manager.

To participate in the Trusts staff appraisal policy

To be familiar with and comply with all Directorate and Trust policies and procedures.

To undertake any tasks relevant to the work of a Ward Clerk/Receptionist this may develop as a special requirement of the Directorate/Department.

To assist with the training and induction of newly recruited staff within the department.

Person specification

Must have the criterai below

• GCSE 5 or more
• Experience in administration, reception roles

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. As of 1 January 2021, free movement ended and the UK introduced a points-based immigration system. Further information is available regarding two types of visa; Health Care Visa https://www.gov.uk/health-care-worker-visa/your-job and Skilled worker visa https://www.gov.uk/skilled-worker-visa .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Lynne Clarke Job title Directorate Support Manager Email address [e-mail] Telephone number 01902 307999

If you have problems applying, contact

Address Building 12
New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
Telephone [phone]