Band 2 Ward Clerk

NHS; Birmingham; On-site; GBP 19,000 - 22,000; Part time

Job summary

A leading healthcare provider in Birmingham is seeking a part-time Band 2 Ward Clerk to assist in patient administration. The role requires excellent organizational and communication skills, along with a good educational background. Responsibilities include maintaining accurate patient notes, supporting the ward team, and providing customer service. Ideal candidates should have clerical experience, be confident, and maintain a focus on working under pressure in a busy healthcare environment. This position is pivotal for quality patient care and requires flexibility in a dynamic setting.

Qualifications

• Previous clerical experience working in a customer facing environment.
• Experience of dealing with the public/customer service experience.
• Experience of using IT systems.

Responsibilities

• Welcome and answer patients/visitor queries on the ward.
• Maintain accurate patient notes and filing.
• Provide full admin and clerical support to the ward team.

Skills

Strong organizational skills

Excellent communication skills

Customer service experience

Keyboard skills with high accuracy

Ability to work under pressure

Education

Good General Education (e.g. GCSE English and Maths A-C)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 2 Ward Clerk

The closing date is 14 December 2025

An opportunity has arisen for an enthusiastic individual to apply for a part time Band 2 Ward Clerk based at QE, within the Informatics & Patient Administration Directorate (Corporate).

This is 11.87 hrs per week, shift pattern below:

• Week 1: Saturday 0900‑1400, Sunday 1400‑2200
• Week 2: Saturday 0900‑1700, Sunday 1400‑2200
• Week 3: Saturday 0900‑1400, Sunday 0900‑1400
• Week 4: Saturday 0900‑1400, Sunday 1700‑2200
• Week 5: Saturday 0900‑1400, Sunday 1400‑2200
• Week 6: Saturday 0900‑1700, Sunday 1400‑2200
• Week 7: Saturday 0900‑1400, Sunday 0900‑1400
• Week 8: Saturday 0900‑1400, Sunday 1700‑2200

Main duties of the job

As a ward clerk you are the first point of contact and are based on the ward’s reception desk, welcoming and answering patients/visitor queries on the ward and answering the telephone.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data on the Trust electronic patient administration system PAS Oceano at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard skills with a high level of accuracy and the ability to work individually and as part of a team.

Please direct all enquiries to Maureen Bramble via E-mail [e-mail] or telephone ext 17161.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A‑C)

Experience

• Previous clerical experience working in a customer facing environment
• Experience of dealing with the public/customer service experience
• Experience of using IT systems
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Ability to travel to multiple sites
• Ability to handle cash & valuables
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust