Band 2 Clerical Officer

Brook Street; Antrim; On-site; GBP 24,000 - 28,000; Full time

Job summary

Ulster Hospital Dundonald is seeking an organized Administrative & Clerical Officer to provide high-quality support across the NHS Trust. You will manage your workload, respond to queries, meet deadlines, and use initiative to resolve issues, acting as a point of contact for patients with clear, professional communication.

Duties include reception and ward clerk tasks, medical legal admin support, data input, filing, handling mail, information processing, and message relay.

Qualifications

• Strong organisational and communication skills.
• Proficient in IT systems and administrative tasks.
• Ability to work independently and within a team.
• Committed to delivering patient-focused services.

Responsibilities

• Reception duties, Ward Clerk duties, Medical Legal admin support duties.
• Use of computer systems to include data input and retrieval of information.
• Maintenance of paper based filing systems.
• Dealing with telephone and face-to-face enquiries from staff groups and patients, relatives and carers.
• Processing mail.
• Processing and collating information.
• Taking and relaying messages/information.

Skills

Organisational skills

Communication skills

IT literacy

Teamwork

Job description

Administrative & Clerical Officer
Band 2 | Rate of pay £12.71 per hour
Ulster Hospital Dundonald
We are seeking organised and motivated individuals to provide high-quality administrative support across the Trust. You will play a key role in supporting patient services within a busy healthcare environment.
In this role, you will manage your workload, respond to queries, meet deadlines, and use initiative to resolve issues. You may also act as a point of contact for patients, ensuring communication is clear, professional, and empathetic.

• Reception duties, Ward Clerk duties, Medical Legal admin support duties.
• Use of computer systems to include data input and retrieval of information.
• Maintenance of paper based filing systems.
• Dealing with telephone and face-to-face enquiries from staff groups and patients, relatives and carers.
• Processing mail.
• Processing and collating information.
• Taking and relaying messages/information.

About You

• Strong organisational and communication skills.
• Ability to work independently and within a team.
• Proficient in IT systems and administrative tasks.
• Committed to delivering patient-focused services.

Join us and help deliver efficient, compassionate care within the NHS.