Band 2 Catering Ward Opertive

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust invites you to join the Catering Team at the Queen Elizabeth Hospital. We have multiple permanent posts with varied patterns, including weekday and weekend shifts, to suit your availability and build a supportive, patient‑facing role delivering nutritious meals and beverages.

As a Catering Operative you will work closely with ward teams to ensure meals are delivered safely, on time and to high hygiene standards, with full training provided and

Qualifications

• Previous catering or customer service experience is desirable but not essential, as full training will be provided.
• We are looking for positive, reliable people with good communication and teamwork skills and a willingness to learn.
• Full training will be provided.

Responsibilities

• Providing a friendly, professional and high-quality food and beverage service.
• Following all departmental procedures for patient meal service and food safety.
• Recording temperatures of regenerated food, chilled and frozen storage in line with HACCP requirements.
• Checking food dates and stock rotation and ensuring food is stored correctly.
• Maintaining excellent cleaning and hygiene standards within the working area.
• Handling cleaning chemicals safely in accordance with COSHH training.
• Managing food waste appropriately and reporting excessive waste to supervisors.
• Identifying and reporting equipment, service or other faults to supervisors or team leads.
• Reporting any concerns regarding inappropriate or abusive behaviour to a supervisor or line manager.

Skills

Customer service

Communication

Teamwork

Food hygiene

COSHH training

Tools

COSHH training

Job description

We have exciting opportunities to join the Catering Team at University Hospitals Birmingham and play an important role in delivering high-quality meals and beverages to our patients at the Queen Elizabeth Hospital. We have a range of permanent posts available, offering different working patterns:

• 1 x 37.5 hours -- Monday to Friday, 07:00-15:00


• 2 x 20 hours -- Monday to Friday, 15:30-19:30


• 1 x 15 hours -- Saturday and Sunday, 07:00-15:00


• 1 x 8 hours -- Sunday, 10:30-14:30 and 15:30-19:30


• 2 x 16 hours -- Wednesday, Thursday and Friday, 10:30-14:30


• 2 x 8 hours -- Various weekday shifts

These roles offer an excellent opportunity to find a working pattern that suits you while becoming part of a busy, friendly and supportive catering team. You will help ensure patients receive a safe, nutritious and enjoyable meal and beverage service, while maintaining high standards of food hygiene, cleanliness and food safety. As a Catering Operative, you will play an important role in providing a high-quality meal and beverage service to patients across the Queen Elizabeth Hospital. You will work closely with patients and ward teams to ensure meals are delivered safely, accurately and on time. Key duties include:

• Providing a friendly, professional and high-quality food and beverage service.


• Following all departmental procedures for patient meal service and food safety.


• Recording temperatures of regenerated food, chilled and frozen storage in line with HACCP requirements.


• Checking food dates and stock rotation and ensuring food is stored correctly.


• Maintaining excellent cleaning and hygiene standards within the working area.


• Handling cleaning chemicals safely in accordance with COSHH training.


• Managing food waste appropriately and reporting excessive waste to supervisors.


• Identifying and reporting equipment, service or other faults to supervisors or team leads.


• Reporting any concerns regarding inappropriate or abusive behaviour to a supervisor or line manager.

Previous catering or customer service experience is desirable but not essential, as full training will be provided. We are looking for positive, reliable people with good communication and teamwork skills and a willingness to learn.

We are looking for reliable, positive and team-focused individuals who have good communication skills, take pride in their work and are committed to providing an excellent service to our patients. Full training will be provided.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.