Retail Catering Assistant

Cardiff and Vale University Health Board; Leicester; On-site; GBP 18,000 - 22,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Retail Catering Assistant to provide front-of-house service in hospital outlets, including beverage and snack service, cash handling, and basic food prep. The role emphasizes high hygiene standards and patient/staff care in a busy healthcare setting.

Flexible hours including weekends are available; training will be provided. Barista knowledge is desirable, and strong English communication is essential for interacting with staff, patients,

Qualifications

• Cash handling and till operation
• Food safety and hygiene requirements
• Ability to work in a busy healthcare environment
• Support service and customer care training requirements
• Barista knowledge desirable

Responsibilities

• Provide front-of-house service in hospital outlets.
• Prepare and serve beverages and snacks to Brand standards.
• Carry out cash handling and till operation.
• Maintain high hygiene and cleanliness across the area.
• Assist with food preparation in main kitchen when required.
• Record temperatures and monitor safety and suitability of foods.
• Work in chilled/wet environments and use cleaning equipment.

Skills

Cash handling

Barista knowledge

Numeracy

Teamwork

Communication (English)

Patient and staff care

Compassionate leadership (values)

Education

CIEH Level 2 in Food Safety

NVQ 2 - Support services, Customer care

Job description

The retail catering service provides a high quality service to staff and visitors to our hospitals and maintains a high standard in customer care., The role of a Retail Catering Assistant is to work within the restaurants or food outlets within the retail area.Provide a front-of-house service which is customer focused and includes preparing and providing beverages, snacks meal items, cash handling, the use of a till, temperature recording and restocking of goods.There will also be a need for some minimal food preparation with cleaning and washing up responsibilities., General Duties

• Adhere to good Customer service.
• Cash handling and the using of tills.
• Maintaining good hygiene practices within the department.
• Preparation of drinks and snacks to Brand standards
• Food preparation as required in the main production kitchen.
• Ensuring that foods are checked for suitability for special diets.
• Working within chilled areas and in wet environments.
• Able to accurately record and monitor temperatures to required frequencies.
• Washing of crockery and cutlery and catering utensils use industrial machines, also manually washing when required.
• Responsibility, for ensuring the high standards of cleanliness is maintained throughout the work area adhering to Trust Policies and Procedures.
• To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures
• Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from Supervisor when in doubt.
• Report to you Team leader any mechanical defects and any equipment and any mishaps or untoward incidents., Able to carry out instructions and duties as detailed in the job description.
  As aRetail Catering Assistant you will become an active member of our team working to provide Retail customer service experience for staff and visitors in our busy restaurants.

We are looking for a team member who demonstrate enthusiasm, an eagerness to learn and to develop themselves. Previous experience is desirable, but not essential as, full training will be provided. also could have Barista Knowledge (Desirable ) A good standard of English language both written and oral communication is essential along with the drive to deliver the best possible service at all times, in an often busy and pressurized environment.

• Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care, Previous experience of working within a healthcare environment
• Catering experience
• CIEH Level 2 in Food Safety
• NVQ 2- support services, Customer care, Effective communication skills with all levels of public, staff and patients.
• Able to work in a busy environment., Have a good standard of the English language including both written and oral communication skills.
• Numeracy skills for cash handling.
• Ability to work as a team member or on own initiative, Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others., Working to deadlines safely in a care environment.
• Flexible approach to working practices
• Must be able to attend Trust induction and any relevant training that is required for this position.
  Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust

This is a great opportunity if you are looking for the flexibility to work a varied shift pattern which includes weekends and flexible hours to cater for your work life