Bakery Shift Lead - Build Teams, Elevate Customer Experience

GAIL'S; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free food and drink on shift

50% off food and drink when not on a/d

33 days holiday

Buy & Sell Holiday Scheme

Long Service Holiday

Pension Scheme

Annual Pay Review

Health & Wellbeing support

Development programmes to rise with GÂ

Cycle to Work Scheme

Refer-a-Friend Bonus

Job summary

GAIL's is seeking an Assistant Bakery Manager to lead on-floor operations and develop a high-performing team. You will drive bakery performance, coach Breadheads, and ensure exceptional customer experiences that build local loyalty.

Join a busy, customer-focused bakery where you’ll own operational areas, use data to spot opportunities, and collaborate with the Bakery Manager to create a welcoming neighbourhood hub. Growth into leadership roles is encouraged.

Qualifications

• Experience leading a team in hospitality, retail or customer-focused environments.
• Strong leadership, decision-making and people development skills.
• Commercial awareness and a drive to understand business performance.

Responsibilities

• Lead shifts and create an environment where teams can perform at their best.
• Coach, develop and inspire Breadheads daily.
• Support recruitment, onboarding and development of future Team Leaders and Head Crafters.
• Own key operational areas, drive improvements and deliver results.
• Use bakery performance data to understand trends, spot opportunities and improve performance.
• Champion high standards across food, coffee, availability and customer experience.
• Create memorable customer moments and build loyalty in the local community.
• Maintain high standards of safety, compliance and bakery presentation.
• Work with the Bakery Manager to deliver a high-performing bakery and develop future leaders.

Job description

GAIL's is seeking an Assistant Bakery Manager to lead on-floor operations and develop a high-performing team. You will drive bakery performance, coach Breadheads, and ensure exceptional customer experiences that build local loyalty.

Join a busy, customer-focused bakery where you’ll own operational areas, use data to spot opportunities, and collaborate with the Bakery Manager to create a welcoming neighbourhood hub. Growth into leadership roles is encouraged.